Printing Issues
Reset Your Printer to Factory Defaults
If you have a printer error due to running out of tags or ribbons, or if it prints "VOID" after c...
Cross Encoding
What is cross encoding? It's when a printer prints the
VOIDS
If you see the work "VOID", or a cross-hatch pattern printed across your labels, you will need to...
Printing Alignment Issues
Perform a Calibration
Resolve VOIDs and labels shifting by performing a calibration. There are two way to accomplish th...
Printer/Print Station is Offline
Printer Offline
If you're unable to print, follow these steps to troubleshoot. After each step, check to see if y...
Adjusting the Sleep settings on your host PC
If your host PC keeps disconnecting from the Simple RFID website it's likely that your host PC is...
macOS: Troubleshooting the Print Client
UPDATE: The macOS version of the Support Tool has been released, which provides quick access to R...
Uninstalling the Support Tool
It may be necessary to reinstall the Support Tool to ensure you have the latest version on your c...