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A “GAP NOT DETECTED” error means that the printer was not able to find the gap/mark between labels. There are a few potential causes for this error:The printer has not performed a media calibration on the labelsSolution: Calibrate your printer.The labels are n...

Access the Available Printers icon at the top-right of the page.Locate the desired print station and click the Calibrate icon to the right.Finally, click Calibrate to start the calibration process.Accepting this prompt will then send both the media and ribbon ...

Make sure the printer is unpaused before calibrating: Unpause your printerYou can calibrate your printer from the web portal. This can be done from three places:Option 1: From the Menu BarOption 2: From the printer's Printer Profile pageOption 3: From the Prin...

Step 1. Identify the model of your printerStep 2. Select the article for your corresponding printerStep 3. Open the related "Calibrate from the Printer's Interface" article (e.g. Printronix T800, T4000, T6000)Note:Each printer has its own approach of calibrat...

The printer profile page contains details for each connected printer. Users can navigate to this page from the Available Printers pop-out menu, or the Station SettingsPrinter Profile DetailsLocation the printer is connected to'Station' (Host PC) the printer is...

From the Menu Bar

Instructions for creating and updating Draft Products. Draft Products can be created manually, by integration, or via the Brand Magic feature. Update Draft ProductsTo update a Draft Product to Active / Inactive status, the product must have data in all require...

If you have a printer error due to running out of tags or ribbons, or if it prints "VOID" after calibration, you will want to reset the printer to factory defaults.This article outlines the process of resetting each printer model to factory default settings. P...

Instructions on how to update min/max values for products via spreadsheet. To set min-max values via spreadsheet, navigate to the calculate reorder page and click on the "Get Template" button to download the template excel sheet.Next, fill in the required fiel...

The ISN is a valuable piece of data that can be printed on your labels. This article explains the advantages of printing it.What is the ISN? The ISN is an acronym for Internal Serial Number and is the serial number programmed into the tag. Benefits of ISN when...

What is cross encoding? It's when a printer prints the

If you see the work "VOID", or a cross-hatch pattern printed across your labels, you will need to perform a calibration.The default is to only allow Printers to print 3 VOIDS before pausing. An RFID printer may mark a label as VOID when it encounters issues du...

Issue: The reader will not turn on.Charge the reader. If the reader will not turn on, it's usually because the battery has no charge. Use the included USB cable or docking cradle to charge the reader.Make sure the battery is inserted. The readers do not ship w...

Adjusting the vertical print position on your labelsFrom the main screen, press the Home button (house icon).Select Settings (gear icon).Use the right arrow on the navigation buttons until you reach LABEL TOP.Use the up/down arrows to adjust the value:Negative...

First select the order type for which you wish to create orders. Only orders of the same type can be uploaded.For this example we are creating Purchase OrdersSelect order typeNext, click the "Import Orders" buttonOrders can be imported using a template provide...

Any order type (Sales, Transfers, Purchases) can be converted into a print job to quickly print RFID labels for the itemsThis article outlines how to convert each order type into a print jobConverting a Sales Order into a Print JobUpdate the order status to "S...