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RFID Scan Troubleshooting Guide

Support & Troubleshooting

Before following these troubleshooting steps, make sure you have the latest version of the app in...

Updated 2 weeks ago by Oleksandr Kozachenko

Web Portal: Inventory Compare

Software: Web Portal Navigation Menu: Inventory Compare (Cur...

This page is currently hidden and can be accessed by manually searching via the URL: portal.simpl...

Updated 3 weeks ago by Stan Andrus

Contact Support

Support & Troubleshooting Troubleshooting

Creating a ticket is the preferred way to contact usCreate a TicketThe quickest way to contact su...

Updated 3 weeks ago by Ryan Larson

Mobile App: RFID Actions (Pending Actions)

Software: Mobile App Review & Resolve

Once items are processed through the Mismatch Review page, actions are generated to realign the R...

Updated 3 weeks ago by Stan Andrus

Mobile App: Review Mismatches

Software: Mobile App Review & Resolve

Create page for Review Mismatches on mobile once completed.

Updated 3 weeks ago by Stan Andrus

Uninstall Print Client

Support & Troubleshooting Support Tool

This article covers the problem with uninstalling the Print Client on Windows 10 and Windows 11 s...

Updated 3 weeks ago by Ryan Larson

Write Tags

Software: Mobile App

"Writing" tags is the process of programming the tags to scan as one of your products. This proce...

Updated 4 weeks ago by Stan Andrus

Scan

Software: Mobile App

ATTN: Before beginning this article make sure you have enabled Advanced Tag Counting mode on the ...

Updated 4 weeks ago by Stan Andrus

Printing from an Order

Processes: Printing

If you use Purchase Orders to generate orders you can easily create, then convert the orders to p...

Updated 4 weeks ago by Stan Andrus

Ordering Supplies

Ordering Supplies

The following article describes the process of ordering more labels, ribbon, printers, and reader...

Updated 4 weeks ago by Ryan Larson

2026 Label Servicing Pricing / Terms & Conditions

Label Servicing

Simple, predictable pricing for every label servicing job. Each job includes a base fee, label co...

Updated 4 weeks ago by Stan Andrus

Submitting Label Servicing Jobs

Label Servicing

The following article describes the process for submitting Label Servicing Jobs to be printed by ...

Updated 4 weeks ago by Stan Andrus

Shopify: Auditing

Software: Integrations Shopify

Please refer to this article for Auditing Shopify

Updated 4 weeks ago by Stan Andrus

Tag Persistence and Scan Modes

Hardware: Readers & Printers RFID Readers

Tag States A and BDuring a scan, RFID tags transition between two primary states:State A (Not Cha...

Updated 4 weeks ago by Oleksandr Lykhopoi

Compare Scan

Software: Mobile App

This article describes the process of scanning inventory with a live comparison of your current i...

Updated 4 weeks ago by Stan Andrus

Inventory

Software: Mobile App

View inventory including verified & absentClick the Inventory tab on the Home screenDo you have i...

Updated 4 weeks ago by Stan Andrus

Mobile App: Audit: Scan Items in Audit

Software: Mobile App Audit

Scanning Items from the Mobile AppFrom the Mobile App users can scan items included in the Audit ...

Updated 1 month ago by Stan Andrus

TSL Readers - Troubleshoot common issues

Hardware: Readers & Printers RFID Readers

Issue: The reader will not turn on.Charge the reader. If the reader will not turn on, it's usuall...

Updated 1 month ago by Oleksandr Kozachenko

GS1: EPC

GS1: ALEC Submission, Retailer Playbook... ALEC Submission

https://www.gs1.org/standards/rfid

Updated 1 month ago by Stan Andrus

GS1: ALEC: Stocked ARC Approved Inlay List

GS1: ALEC Submission, Retailer Playbook... ALEC Submission

Approved Inlay List by DepartmentApparel (Spec R) - https://rfidarc.auburn.edu/temp/inlays/spec-r...

Updated 1 month ago by Stan Andrus