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Support Tool Installation - Mac

Note: You'll need Administrator permissions to complete this installation.

First, download the support tool.

Open the downloaded .pkg file to launch the installer:

Installer (noshadow)

Next, press Continue then Install. You'll be asked to provide your administrator password.

Administrator Prompt (noshadow)

When the installation completes, you'll see a success message:

Success (noshadow)

Now you'll see the Support Tool running at the right side of your menu bar, at the top of your screen:

Screenshot 2025-11-18 at 1.57.30 PM.png