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Web Portal: Resolution Center: Review & Resolve Mismatches

This article describes the process of reviewing mismatched productsmismatches generated from an inventory audit.audit, Baseddetermining ontruth, thisthen reviewperforming processnecessary RFID tasks areand createdinventory (RFID & Partner)adjustments to ensurealign allthe stepstwo arenumbers. completed.

The tab contains 4 tabs: Mismatches,

What is the Review & Resolve Process?Mismatches

The ReviewMismatches &tab Resolvecontains pagea displayslist allof Mismatchedthe Productsitems to review from your audits.audit. The user ismust requiredreview and choose who to choose one of three possible outcomes:trust:

Trust RFID Count - If you trust your RFID it means:

  • If the RFID count is greater than the Partner Count = increase Partner Count to match the RFID.
  • If the RFID count is less than the Partner Count = decrease Partner Count to match the RFID.

Trust Partner Count - If you trust your Partner Count it means:

  • If the RFID is greater than the Partner Count = Perform an "Archive" scan on tags to reduce RFID count to match Partner.
  • If the RFID is less than the Partner Count = Print and/or scan tags to increase RFID count to match Partner.

Manual Count - If you trust neither the RFID or Manual Count it means:

  • The physical count may differ from both the RFID and the Partner Counts, therefore you must perform a manual count, then enter this count.
  • If this count differs from both the RFID and Partner Counts tasks will be generated to adjust both RFID and Partner.

When should you choose each Source of Truth?

RFID Count

Choose the RFID Count if you trust that every item has been tagged with RFID and that all tagged items were successfully scanned.

This option is often preferred when:

  • If the Partner Count is lessmore than the RFID Count: You want to avoid overselling by ensuring inventory is not overstated.
  • If the RFID Count is greatermore than the Partner Count: The partner system quantity is too low and want to increase it to match the verified RFID scan.
  • You have confidence in your RFID tagging and scanning process.

When RFID Count is selected as the Sourcesource of Truth,truth, all generated tasks will be Partner ActionsAdjustments, updatingto the partner system to match the RFID inventory.

Partner Count

Choose the Partner Count if you trust that the inventory quantity in your partner software is accurate.

This option is commonly used when:

  • You are first implementing RFID and have not yet established confidence in your RFID data.
  • You believe the partner system reflects the correct inventory.inventory (because you recently counted)
  • You wish to align your RFID inventory with your existing records.

When Partner Count is selected as the Sourcesource of Truth,truth allthe generated tasksresult will be RFID Actionstasks, such as printing missing RFID labels or performing Add or Archive scans to match the partner inventory.

Trust Neither / Manual Count

Perhaps you don't trust either your RFID or Partner counts. In this instance you must physically count the items to determine the truth.

If the manual count differs from both, both RFID and Partner tasks will be created.

Assigning a Reason

Users have the option of assigning a reason for each action to help in categorizing issues.

Accessing the Resolution Center

Once an audit is completed, all mismatched products are moved to the Resolution Center. From there, users can access mismatches either:

  • Directly from the audit by selecting Resolution Center, or
  • From the left navigation menu by selecting Resolve & Sync


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Steps

1. Review Mismatches

  1. Choose the product(s) you wish to review by clicking the checkbox(es) on the far right.
  2. Next, click "Review" to manage the products.

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2. Determine whowhat youto Trust

1. Choose either RFID Count, Partner Count, or Manual Count

  • If Manual Count is selected you must enter the count

2. After selecting the option, below each product card is displayed the "Generated Actions" which indicates what required actions will be.

3. Finally, click the "Generate Actions" button at the bottom right.

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Complete Required RFID Actionstasks & Partner CorrectionsAdjustments

Once the "Resolve"Generate buttActions" button is clickedclicked, RFID actions,tasks and/or adjusting theand partner countadjustments by Syncing mismatches / Uploading corrections are generated. Please follow the links to complete the steps.

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