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Shopify Product Import: Resolving Import Issues

Simple RFID requires a unique value from the partner system be available to map data. This unique value can be either a SKU or Barcode.

Previously there was no easy way to identify product import issues, or fix them. This new feature seeks to enable users to quickly identify and resolve these import errors themselves.

Enable New Portal (beta)

First, to see the new Product import page you must request to enable New Portal (beta) via the Customer Profile > Shopify Settings. This must be completed from the Simple RFID team.

Once enabled the Products tab will be changed and will include a "platform" drop-down (Shopify).

Locate Import Errors

The products tab contains a list of all products which exist in YOUR Shopify catalog, regardless of if they have officially been created in Simple RFID, since Simple RFID requires a unique value to be assigned to each product (can be either SKU or Barcode) to be created. This unique value must be unique for each variant created.

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The two most common reasons variants fail to import are:

  1. The Variants SKU or Barcode is duplicated (shared with 2 or more)
  2. The Variant is missing a SKU or Barcode

Use the "All Import Statuses" filter to view the errors and filter the desired option. The two most common reasons appear at the top.

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Hover over the Import Status flag to see required action.

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Click on the Shopify icon on the far right to open in Shopify and make the necessary changes.

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Inside Shopify

If Missing Value

If the variant is missing a required value (SKU or Barcode):

  1. Click the Shopify icon hyperlink to open the associated product.
  2. From inside Shopify add the missing SKU or Barcode.
  3. Click Save.

Result: the product is imported and ready for use.

If Duplicate SKU

If the variant is a duplicate of another SKU or Barcode in your Shopify account:

  1. Hover over the Import Status to see the required action.
  2. Click the Shopify icon hyperlink to open the associated product.
  3. Copy the SKU or Barcode (whichever is duplicated)
  4. Search that SKU or Barcode in Shopify
  5. Locate the variant you wish to change the SKU or Barcode, then update it so that it is not a duplicate.
  6. Click Save.

Result: the product is imported and ready for use.

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