TSL 1128 Reader Issues

TroubleshootingTSL Readers - Troubleshoot common issues

Issue: The reader will not turn on.

• Charge the reader. If the reader will not turn on, it's usually because the battery has no charge. Use the included USB cable or docking cradle to charge the reader.

Issue: The reader will not charge.

When the reader is charging, the orange light on the side will flash (once, twice, or three times depending on the current charge). When the reader is fully charged, the orange light will remain solid. If the orange light is flashing rapidly, or not on at all, there is an issue with charging: follow the steps below.

• Try a different charging source. Some power sources don't provide enough energy to charge the reader's battery effectively. Try plugging the reader directly into a wall outlet using the provided adapter.
• Try a different USB cable. If you're not using the original cable included with the device, the cable may not be suitable for charging. If possible, use the original cable; otherwise, ensure you choose a cable that can deliver a charge.
• Check the battery. If the battery isn't inserted correctly, the device will not charge.
  • TSL 1128: Make sure the 4 contacts on the battery align with the pins on the reader. Additionally, make sure the battery cover is in place securely.

Issue: The reader does not read any tags.

When the reader scans a tag, it will beep and vibrate (unless you have the Buzzer or Vibrate setting disabled in the Reader Settings). If the reader is not providing this feedback, check to make sure that the

• Restart the Simple RFID mobile app. Occasionally, failed reader commands can cause the application to lose its connection to the reader; even if it still displays the reader as connected. Fully close the Simple RFID app, then re-open it and try again.
  • Android:
  • 1. Open the Recent Apps screen (usually by swiping up from the bottom and holding, or tapping the square/recent button).
    2. Swipe the app left or right (or up, depending on the device) to close it.
  • iOS:
    1. Swipe up from the bottom and pause in the middle of the screen (or double-press the Home button on older models).
    2. Swipe the app up off the screen to close it.
• Check the reader's battery level. If the reader's battery is too low, it won't be able to scan any tags, even if it's still powered on. Charge the device until the battery level reaches at least 25%, then try scanning again.

If you continue to have issues with theyour 1128scanner, TSLplease RFIDcontact Reader

Nothingsupport happensfor whenfurther the yellow button is pressed.assistance.	If the LEDs are not on, then the battery may be flat.	Charge the 1128 UHF Reader.
	The 1128 UHF Reader may have button actions disabled.	Check the 1128 UHF Reader configuration and restore to defaults if unsure.
	Other.	Work through  Troubleshooting  Guide on TSL® Website
The orange LED flashes rapidly when charging.	There is a battery fault.	Replace the battery pack.
	The battery pack temperature is outside recommended limits.	Ensure that charging occurs only between 5°C and 40°C.
The host Bluetooth® discovery does not find the 1128 UHF Reader.	The 1128 UHF Reader has powered off.	Press the yellow button and ensure the blue LED is flashing.
	The 1128 UHF Reader is out of range.	Move the 1128 UHF Reader closer to the host.
	The Bluetooth® friendly name of the 1128 UHF Reader has been changed.	Check the Bluetooth® friendly name or, if unsure, restore the 1128 UHF Reader to factory defaults.
Opening the Bluetooth® virtual com port does not connect to the 1128 UHF Reader.	The host has paired to a different Bluetooth® device.	Pair to the required 1128 UHF Reader.
	The host Bluetooth® function has an error.	Warm boot the host. If this does not help, delete the 1128 UHF Reader from the favorites list and re-pair.
Bluetooth® pairing fails.	The PIN on the 1128 UHF Reader has been changed	Set the Bluetooth® PIN to a known value
Other symptoms.	Other fault.	Run  ASCII Remote Diagnost ic and email the result to  support@tsl.com  and a description of the problem.