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10 total results found

Resolving "Compare On Hand" Issues

Shopify Issues

"Why were On Hand counts subtracted twice?"It looks like you have synced the counts in the middle of the order fulfillment process (after verified on mobile, before fulfilled on Shopify). Here is the correct flow (if fulfilled after QC):Create Shopify Order.Su...

Printer Offline

Printing Issues Printer/Print Station is Offline

If you're unable to print, follow these steps to troubleshoot. After each step, check to see if you can print; if you still can't, then move on to the next step. Before you start, take the time to identify your printer model so you know which instructions app...

Configuring your Printronix Printer after a reset

Printer set up

When you update the firmware on your Printronix printer, or if you have to reset its settings during troubleshooting, you'll need to configure a few settings for the printer to work with Simple RFID. First, navigate to the Home screen of the printer by pres...

configuration
configuration
settings
settings

Contact Support

Support

help@simplerfid.comTo get support, send an email to help@simplerfid.com. Your question will be answered by our automated support bot. If the support bot is unable to resolve your query, you can always escalate the request to the live support team by following ...

Installing Print Client

Printer set up

Step 1. Locate the name of the deviceYou will need to provide the device name to Simple RFID in order to connect the station to your account:Windows 10/11From the search window on your Windows PC, type "PC Name", then click View your PC name.Under System > Abo...

Printer Setup Instructions

Printer set up

Set up your printerWatch the video corresponding to your printer model for setup instructions, then continue for instructions to install the Print Client.Make sure you do both of these steps before your first onboarding call!Desktop PrintersZebra Printer (ZD62...

Print Labels One-by-one

Printing

This section will teach you how to print tags from the web portal manually without using spreadsheets.Navigate to Create Print JobSelect Printing from the navigation menuFrom the printing page, select the printer’s location.Then click the “+” button located in...

Print Labels from Spreadsheet Upload

Printing

Upgrade Firmware on Printronix Printers

Printing Issues Upgrade Firmware

Here are some steps on how to upgrade the firmware on Printronix printersUpgrade Firmware using Web Interface1. Download the firmware file (.prg) from our website: 1) Go to Simple RFID Website 2) Click on the top-right to expand user menu 3) Click Res...

Create Orders

Orders

You can find how to create orders in the following articles:Create PurchaseCreate SalesCreate Transfer