# Support

Everything related to Support (e.g. Installing AnyDesk for screen sharing)

# Installing AnyDesk

### Install AnyDesk

Installing AnyDesk and setting a password to allow unattended access allows Simple RFID to help guide you through the printer set-up process as well as troubleshoot issues.

- <span style="white-space: pre-wrap;">Install the software. </span>
    - [****https://anydesk.com/en/downloads****](https://anydesk.com/en/downloads)

# Contact Support

<p class="callout info">Creating a ticket is the preferred way to contact us</p>

### ****Create a Ticket****

<span style="white-space: pre-wrap;">The quickest way to contact support is by </span>[creating a ticket](about:blank)<span style="white-space: pre-wrap;">. You will put in your email and information, and you will receive an email from us within 2 hours. To create a ticket, you can click on the </span>****Support****<span style="white-space: pre-wrap;"> button in the top right of the </span>[Simple RFID Web Portal](https://portal.simplerfid.com/)

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/LhUimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/LhUimage.png)

It will bring you to this link

[](https://support.simplerfid.com/support/tickets/new)[https://support.simplerfid.com/support/tickets/new](https://support.simplerfid.com/support/tickets/new)

### ****Email Support Directly****

You can email support@simplerfid.com with any problems you have. The response could take a bit longer than creating a ticket.

### ****Schedule a Meeting****

<span style="white-space: pre-wrap;">If you need to schedule a meeting to share screens or a camera, you can do so using </span>[this link](https://meetings.hubspot.com/john-lebaron/st-george-support-call). The availability is based on the entire support team's availability, and is at least 2 hours in advance.