You may have previously installed an old version of the Support Tool, which was then called the Print Client Refresh Tool. This version did not support auto-update, so you should uninstall this version and download the latest installer.
#### Open Settings ****Windows 11****: Right-click the Start button and choose "Installed apps" (or open Settings > Apps > Installed apps). ****Windows 10****: Right-click Start and choose "Apps and Features", or go to Settings > Apps > Apps & features. #### Find Print Client Refresh Tool In the list of installed apps, type "Print Client Refresh Tool" into the search box to filter the list and locate it quickly. #### Uninstall it ****Windows 11****: Click the three-dot menu next to the app and select "Uninstall." ****Windows 10****: Click the app, then click the "Uninstall" button that appears below it. Confirm any prompts (including a User Account Control/UAC prompt) to proceed. #### Wait for uninstall to finish A separate uninstaller window may open and run automatically. Let it complete, then close any leftover windows. A restart is not usually required, but restart if prompted. #### Install the new version Next, follow the steps in this article to install the latest version of the Support Tool: [****Support Tool Installation - Windows****](https://kb.simplerfid.com/books/support-troubleshooting/page/support-tool-installation-windows "Support Tool Installation - Windows")