# Support Tool Installation - Mac

<p class="callout info">Note: You'll need Administrator permissions to complete this installation.</p>

<span style="white-space: pre-wrap;">First, </span>[download the support tool](https://github.com/simplerfid/mac-support-tool-releases/releases/latest/download/SupportTool.pkg).

Open the downloaded .pkg file to launch the installer:

[![Installer (noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/scaled-1680-/recimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/recimage.png)

<span style="white-space: pre-wrap;">Next, press </span>****Continue****<span style="white-space: pre-wrap;"> then </span>****Install****. You'll be asked to provide your administrator password.

[![Administrator Prompt (noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/scaled-1680-/LLUimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/LLUimage.png)

When the installation completes, you'll see a success message:

[![Success (noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/scaled-1680-/Pywimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/Pywimage.png)

Now you'll see the Support Tool running at the right side of your menu bar, at the top of your screen:

[![Screenshot 2025-11-18 at 1.57.30 PM.png](https://kb.simplerfid.com/uploads/images/gallery/2025-11/scaled-1680-/screenshot-2025-11-18-at-1-57-30-pm.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/screenshot-2025-11-18-at-1-57-30-pm.png)