# Refresh Print Client - Windows

##### If you find that your printer disconnects and goes offline you will want to install the Support Tool which will help you get back up and running.

<p class="callout info"><span style="white-space: pre-wrap;">Installation instructions can be found here: </span>[****Support Tool: Installation****](https://kb.simplerfid.com/books/support-tool/page/support-tool-installation-windows)</p>

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##### ****Restarting the Printer using the Refresh Tool****

With the Support Tool installed, anytime you find your print client offline (indicated by "PC Offline"):

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-10/scaled-1680-/4VTimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-10/4VTimage.png)

Simply click on the Support Tool icon in your taskbar, then click Refresh Print Client.

[![Screenshot 2025-10-20 at 18.27.20 PM.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-10/scaled-1680-/smTscreenshot-2025-10-20-at-18-27-20-pm.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-10/smTscreenshot-2025-10-20-at-18-27-20-pm.jpg)

Once the client has restarted successfully you will see the following pop-up

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/157004972803/original/xNeREgamaNARwTZoaGAceOKlaMgZTsAeqw.png?1744820580)

Close this pop-up and wait up to 30 seconds and your printer should reconnect.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-10/scaled-1680-/H8cimage.png)