# Refresh Print Client - Mac

#### If you find that your printer disconnects and goes offline you will want to install the Support Tool which will help you get back up and running.

<p class="callout info"><span style="white-space: pre-wrap;">Installation instructions can be found here: </span>[Support Tool: Installation](https://kb.simplerfid.com/books/support-tool/page/support-tool-installation-mac)</p>

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##### ****Restarting the Printer using the Refresh Tool****

With the Support Tool installed, anytime you find your print client offline (indicated by "PC Offline"):

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-10/scaled-1680-/4VTimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-10/4VTimage.png)

Simply click on the Support Tool icon in your menu bar, then click Refresh Print Client.

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-11/scaled-1680-/8eTimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/8eTimage.png)

You'll see a progress window which will notify you when the refresh is complete:

[![Success (noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/scaled-1680-/xWpimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-11/xWpimage.png)

<span style="white-space: pre-wrap;">Press </span>****Done**** to close this window, then wait up to 30 seconds and your printer should reconnect.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-10/scaled-1680-/H8cimage.png)