Web Portal: Resolution Center: Review & Resolve Mismatches

This article describes the process of reviewing mismatches generated from an inventory audit, determining truth, then performing necessary RFID tasks and inventory adjustments to align the two numbers. The tab contains 4 tabs: Mismatches, Mismatches The Mismatches tab contains a list of the items to review from your audit. The user must review and choose who to trust: Trust RFID Count - If you trust your RFID it means: If the RFID count is greater than the Partner Count = increase Partner Count to match the RFID. If the RFID count is less than the Partner Count = decrease Partner Count to match the RFID. Trust Partner Count - If you trust your Partner Count it means: If the RFID is greater than the Partner Count = Perform an "Archive" scan on tags to reduce RFID count to match Partner. If the RFID is less than the Partner Count = Print and/or scan tags to increase RFID count to match Partner. Manual Count - If you trust neither the RFID or Manual Count it means: The physical count may differ from both the RFID and the Partner Counts, therefore you must perform a manual count, then enter this count. If this count differs from both the RFID and Partner Counts tasks will be generated to adjust both RFID and Partner. When should you choose each Source of Truth? RFID Count Choose the RFID Count if you trust that every item has been tagged with RFID and that all tagged items were successfully scanned. This option is often preferred when: If the Partner Count is more than the RFID Count: You want to avoid overselling by ensuring inventory is not overstated. If the RFID Count is more than the Partner Count: The partner system quantity is too low and want to increase it to match the verified RFID scan. You have confidence in your RFID tagging and scanning process. When RFID Count is selected as the source of truth, all generated tasks will be Adjustments to the partner system to match the RFID inventory. Partner Count Choose the Partner Count if you trust that the inventory quantity in your partner software is accurate. This option is commonly used when: You are first implementing RFID and have not yet established confidence in your RFID data. You believe the partner system reflects the correct inventory (because you recently counted) You wish to align your RFID inventory with your existing records. When Partner Count is selected as the source of truth the result will be RFID tasks , such as printing missing RFID labels or performing Add or Archive scans to match the partner inventory. Trust Neither / Manual Count Perhaps you don't trust either your RFID or Partner counts. In this instance you must physically count the items to determine the truth. If the manual count differs from both, both RFID and Partner tasks will be created . Assigning a Reason Users have the option of assigning a reason for each action to help in categorizing issues. Accessing the Resolution Center Once an audit is completed, all mismatched products are moved to the Resolution Center . From there, users can access mismatches either: Directly from the audit by selecting Resolution Center , or From the left navigation menu by selecting Resolve & Sync Steps 1. Review Mismatches Choose the product(s) you wish to review by clicking the checkbox(es) on the far right. Next, click "Review" to manage the products. 2. Determine what to Trust 1. Choose either RFID Count, Partner Count, or Manual Count If Manual Count is selected you must enter the count 2. After selecting the option, below each product card is displayed the "Generated Actions" which indicates what required actions will be. 3. Finally, click the "Generate Actions" button at the bottom right. 3. Generate Actions Complete Required RFID tasks & Partner Adjustments Once the "Generate Actions" button is clicked, RFID tasks and partner adjustments are created (If you are auditing against a spreadsheet you'll use the spreadsheet export and perform adjustments Uploading corrections ).