# Web Portal: Resolution Center: Review & Resolve Mismatches

<span style="white-space: pre-wrap;">This article describes the process of reviewing mismatches generated from an inventory audit, determining truth, then performing necessary RFID tasks and inventory adjustments to align the two numbers. </span>

<span style="white-space: pre-wrap;">The tab contains 4 tabs: Mismatches, </span>

### ****Mismatches****

<span style="white-space: pre-wrap;">The Mismatches tab contains a list of the items to review from your audit. The user must review and choose who to trust: </span>

****Trust RFID Count****<span style="white-space: pre-wrap;"> - If you trust your RFID it means:</span>

- If the RFID count is greater than the Partner Count = increase Partner Count to match the RFID.
- If the RFID count is less than the Partner Count = decrease Partner Count to match the RFID.

****Trust Partner Count****<span style="white-space: pre-wrap;"> - If you trust your Partner Count it means:</span>

- If the RFID is greater than the Partner Count = Perform an "Archive" scan on tags to reduce RFID count to match Partner.
- <span style="white-space: pre-wrap;">If the RFID is less than the Partner Count = Print and/or scan tags to increase RFID count to match Partner. </span>

****Manual Count -**** If you trust neither the RFID or Manual Count it means:

- The physical count may differ from both the RFID and the Partner Counts, therefore you must perform a manual count, then enter this count.
- <span style="white-space: pre-wrap;">If this count differs from both the RFID and Partner Counts tasks will be generated to adjust both RFID and Partner. </span>

****When should you choose each Source of Truth?****

### ****RFID Count****

<span style="white-space: pre-wrap;">Choose the </span>****RFID Count****<span style="white-space: pre-wrap;"> if you trust that every item has been tagged with RFID and that all tagged items were successfully scanned.</span>

This option is often preferred when:

- <span style="white-space: pre-wrap;">If the Partner Count is more than the RFID Count: You want to avoid </span>****overselling****<span style="white-space: pre-wrap;"> by ensuring inventory is not overstated.</span>
- If the RFID Count is more than the Partner Count: The partner system quantity is too low and want to increase it to match the verified RFID scan.
- You have confidence in your RFID tagging and scanning process.

<span style="white-space: pre-wrap;">When </span>****RFID Count****<span style="white-space: pre-wrap;"> is selected as the source of truth, all generated tasks will be </span>****Adjustments****<span style="white-space: pre-wrap;"> to the partner system to match the RFID inventory.</span>

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### ****Partner Count****

<span style="white-space: pre-wrap;">Choose the </span>****Partner Count****<span style="white-space: pre-wrap;"> if you trust that the inventory quantity in your partner software is accurate.</span>

This option is commonly used when:

- You are first implementing RFID and have not yet established confidence in your RFID data.
- You believe the partner system reflects the correct inventory (because you recently counted)
- You wish to align your RFID inventory with your existing records.

<span style="white-space: pre-wrap;">When </span>****Partner Count****<span style="white-space: pre-wrap;"> is selected as the source of truth the result will be </span>****RFID tasks****, such as printing missing RFID labels or performing Add or Archive scans to match the partner inventory.

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### ****Trust Neither / Manual Count****

Perhaps you don't trust either your RFID or Partner counts. In this instance you must physically count the items to determine the truth.

<span style="white-space: pre-wrap;">If the manual count differs from both, </span>****both RFID and Partner tasks will be created****.

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##### Assigning a Reason

Users have the option of assigning a reason for each action to help in categorizing issues.

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#### ****Accessing the Resolution Center****

<span style="white-space: pre-wrap;">Once an audit is completed, all mismatched products are moved to the </span>****Resolution Center****. From there, users can access mismatches either:

- <span style="white-space: pre-wrap;">Directly from the audit by selecting </span>****Resolution Center****, or
- <span style="white-space: pre-wrap;">From the left navigation menu by selecting </span>****Resolve &amp; Sync****

[![brave_screenshot_portal.simplerfid.com.png](https://kb.simplerfid.com/uploads/images/gallery/2026-05/scaled-1680-/Z9Tbrave-screenshot-portal-simplerfid-com.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-05/Z9Tbrave-screenshot-portal-simplerfid-com.png)

### ****Steps****

### <span style="white-space: pre-wrap;">1. </span>****Review Mismatches****

1. ****Choose the product(s) you wish to review by clicking the checkbox(es) on the far right.****
2. ****Next, click "Review" to manage the products.****

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-10/scaled-1680-/Of2image.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-10/Of2image.png)

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### ****2. Determine what to Trust****

****1. Choose either RFID Count, Partner Count, or Manual Count****

- If Manual Count is selected you must enter the count

****2. After selecting the option, below each product card is displayed the "Generated Actions" which indicates what required actions will be.****

****3. Finally, click the "Generate Actions" button at the bottom right.****

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-08/scaled-1680-/Yyrimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-08/Yyrimage.png)

### ****3. Generate Actions****

##### ****Complete Required RFID tasks &amp; Partner Adjustments****

****Once the "Generate Actions" button is clicked,**** [****RFID**** ](https://kb.simplerfid.com/books/software-web-portal/page/web-portal-resolve-sync-complete-rfid-partner-corrective-tasks)****tasks and**** [****partner adjustments****](https://kb.simplerfid.com/books/software-web-portal/page/web-portal-resolution-center-review-and-resolve-mismatches) ****are created (If you are auditing against a spreadsheet you'll use the spreadsheet export and perform adjustments**** [****Uploading corrections****](https://kb.simplerfid.com/books/software-web-portal/page/web-portal-resolve-sync-update-partner-counts-manually)****).****