# Installing Print Client

<video controls="" style="width: 100%; max-width: 800px;"><source src="https://6577821.fs1.hubspotusercontent-na1.net/hubfs/6577821/Upgrading%20to%20printer%20V2_v1.mp4" type="video/mp4"></source></video>

### ****Step 1. Connect the printer to the device****

<p class="callout info"><span style="white-space: pre-wrap;">The printer can be connected to the PC via </span>****Network**** <span style="white-space: pre-wrap;">or </span>****USB****. Network method is generally more reliable, and therefore preferred if possible.</p>

<p class="callout warning">****WARNING: MACOS DEVICES****  
The macOS version of the Print Client is currently in beta. As such it has the following limitations:  
****- The macOS Print Client requires Apple Silicon (M1 or later).**** Macs with Intel processors are not compatible.  
****- The macOS Print Client does not support Printronix printers via USB.**** Zebra printers can be connected via USB, but Printronix printers can only be connected via local network.  
****- The macOS Print Client will not work if certain USB storage devices are connected.**** This can include flash drives, external hard drives, or even mobile phones. If you disconnect these devices, the print client will run.</p>

#### Network method

If connecting via network, use the provided CAT6 cable, or a network cable of your own, to attach the printer to your network.

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-01/scaled-1680-/image.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/image.png)

<p class="callout info">The printer must be on the same subnet as the host PC in order to be detected by the Print Client.</p>

#### USB method

<span style="white-space: pre-wrap;">If connecting via USB, plug the provided USB cable into your PC and printer. The </span>****USB-A**** <span style="white-space: pre-wrap;">connector should be plugged into the PC, while the </span>****USB-B**** connecter should be plugged into the printer:

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/157004731761/original/ePWkV0CU8HcvlFTviF8Ka9oXtFWIUC-J1Q.png?1744219506)

<p class="callout warning"><span style="white-space: pre-wrap;">Last, for the USB method, you'll need to </span>[change the Interface setting](https://kb.simplerfid.com/books/hardware-readers-printers/page/printronix-change-interface)<span style="white-space: pre-wrap;"> on the printer to USB.</span></p>

<p class="callout info">Such cable type is often used by regular inkjet/laser printers as well.</p>

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### ****Step 2. Install Print Client****

<p class="callout warning">If you are connecting a Printronix printer via USB, you must use the Windows version currently. macOS only supports Printronix printers via network connection.</p>

#### ****Download the Print Client:****

1. ****Login**** <span style="white-space: pre-wrap;">to the </span>[web portal](https://portal.simplerfid.com/)
2. ****Click**** on your account name in the top-right corner
3. ****Click**** "Resources"
4. <span style="white-space: pre-wrap;">On the resources page, under Printing Utilities, </span>****click**** **"*****Set-up Print Client Windows*****"** ****or**** **"*****Set-up Print Client macOS*****"** to download

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/157004085494/original/otbcpPa62kMbSLSJkHUo8r07MVcXdBWwXg.png?1742590917)<span style="white-space: pre-wrap;"> </span>[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/Bbjimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/Bbjimage.png)

#### ****Install Client****

1. ****Open**** the downloaded file (****PrintClient.Updater.Installer.msi****<span style="white-space: pre-wrap;"> or </span>****PrintClientUpdater.Installer.pkg****). This will launch the installer.
2. ****Follow**** the steps in the installer. You will need to provide Administrator approval to complete the installation.
3. <span style="white-space: pre-wrap;">Enter your </span>****Registration Key****<span style="white-space: pre-wrap;"> when prompted. You can find this key on the web portal, on the </span>****Customer Profile****<span style="white-space: pre-wrap;"> page under </span>****Printing Settings****.  
      
    ****If you don't have access to the key, reach out to your manager.****  
      
    ****If you are not prompted to enter the key, finish the installation, then**** [****reach out to Simple RFID support****](https://support.simplerfid.com/support/tickets/new) ****to connect your printer.****  
      
    [![Screenshot 2026-02-16 at 3.11.50 PM.png](https://kb.simplerfid.com/uploads/images/gallery/2026-02/scaled-1680-/fBqscreenshot-2026-02-16-at-3-11-50-pm.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-02/fBqscreenshot-2026-02-16-at-3-11-50-pm.png)  
    [![image.png (noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2026-02/scaled-1680-/fYzimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-02/fYzimage.png)
4. <span style="white-space: pre-wrap;">When the installation is completed successfully, you can </span>****close**** the installer.

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### ****Step 3. Assign Location****

<p class="callout warning">Please ask your manager to assign the location.</p>

Here are the steps for manager:

1. ****Go to****<span style="white-space: pre-wrap;"> User Menu (click on the name on the top right)</span>
2. ****Select**** Printers
3. ****Find**** the new Print Station (often on top, will have "**Not assigned**" under the location column)
4. ****Click**** the gear icon ([![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/BO8image.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-03/BO8image.png)) on the right from the Print Station[)](https://kb.simplerfid.com/uploads/images/gallery/2026-03/zoZimage.png)
5. <span style="white-space: pre-wrap;">In the Location dropdown, </span>****set**** the desired location
6. ****Click**** Apply

<p class="callout success">Once the printer is connected, it will appear on the Printers page, and in the Available Printers menu.</p>