# Resolving "Compare On Hand" Issues

### "Why were On Hand counts subtracted twice?"

It looks like you have synced the counts ****in the middle****<span style="white-space: pre-wrap;"> </span>****of the order fulfillment process****<span style="white-space: pre-wrap;"> (after verified on mobile, before fulfilled on Shopify).</span>

##### <span style="white-space: pre-wrap;"> </span>****Here is the correct flow (if fulfilled after QC):****

1. ****Create**** Shopify Order.
2. ****Submit**** order to QC.
3. ****Verify(scan)****<span style="white-space: pre-wrap;"> the order on mobile.</span>  
    <span style="white-space: pre-wrap;">3.1. </span>****Go to****<span style="white-space: pre-wrap;"> </span>**Mobile app &gt; Ship (correct location)**  
    <span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255);">3.2.</span> ****Open****<span style="white-space: pre-wrap;"> </span><span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255);">the created order</span>  
    <span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255);">3.3.</span> ****Go to****<span style="white-space: pre-wrap;"> </span>**Products**<span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255); white-space: pre-wrap;"> tab</span>  
    <span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255); white-space: pre-wrap;">3.4. </span>****Tap****<span style="white-space: pre-wrap;"> </span>**Verify**  
    <span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255); white-space: pre-wrap;">3.5. </span>****Agree****<span style="white-space: pre-wrap;"> </span><span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255);">to all pop-ups</span>
4. ****Fulfill**** Shopify order.  
    <span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255);">4.1.</span><span style="white-space: pre-wrap;"> </span>****Go to****<span style="white-space: pre-wrap;"> </span>[Shopify Orders](https://admin.shopify.com/store/simplerfid-qa/orders?start=MQ%3D%3D)  
    <span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255);">4.2.</span><span style="white-space: pre-wrap;"> </span>****Open****<span style="white-space: pre-wrap;"> </span><span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255);">the order</span>  
    <span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255);">4.3.</span><span style="white-space: pre-wrap;"> </span>****Click****<span style="white-space: pre-wrap;"> </span>**Fulfill item**  
    <span style="color: rgb(31, 35, 40); background-color: rgb(255, 255, 255);">4.4.</span><span style="white-space: pre-wrap;"> </span>****Click****<span style="white-space: pre-wrap;"> </span>**Fulfill items**
5. ****Sync**** **Compare On Hand**<span style="white-space: pre-wrap;"> counts.</span>