Shopify Issues

Issue troubleshooting related to Simple RFID integration with Shopify.

Resolving "Compare On Hand" Issues

"Why were On Hand counts subtracted twice?"

It looks like you have synced the counts in the middle of the order fulfillment process (after verified on mobile, before fulfilled on Shopify).

 Here is the correct flow (if fulfilled after QC):
  1. Create Shopify Order.
  2. Submit order to QC.
  3. Verify(scan) the order on mobile.
    3.1. Go to Mobile app > Ship (correct location)
    3.2. Open the created order
    3.3. Go to Products tab
    3.4. Tap Verify
    3.5. Agree to all pop-ups
  4. Fulfill Shopify order.
    4.1. Go to Shopify Orders
    4.2. Open the order
    4.3. Click Fulfill item
    4.4. Click Fulfill items
  5. Sync Compare On Hand counts.

Reimport Products

If your Shopify products fail to appear in your Simple RFID Products tab, you may need to reimport them manually. Here's how:


Go to the Products page in the SimpleRFID web portal and verify if the item can be found by its name or SKU.

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If a product wasn't found, go to the Products page under the SimpleRFID app in Shopify.

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A product won't be imported, either manually or automatically, if a SKU is missing!


Click the Add Sku button. It will open the product properties.

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Scroll down to the Inventory tile and click SKU.

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Type in the SKU and click Save.

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Go back to the Products page under the SimpleRFID app in Shopify.

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If a product has image.png icon in the Imported to column, it's now auto-imported


Products can still be imported manually. Select a product -> Import to SimpleRFID.

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The product has been imported successfully!

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