This feature is currently only available for customers using our Shopify integration. For all other customers, refer to the [Audit & Compare article](https://kb.simplerfid.com/books/scanning-auditing/page/audit-compare)
### ****What is a Resolution?**** In Simple RFID, a ****Resolution**** is how we update Shopify's inventory counts to match our scanned counts. Each ****Mismatched**** product needs a ****Reason**** for that mismatch. A ****Reason**** could be missing tags, more products than Shopify expected, etc. Each reason has an ****Action**** attached to it. An ****Action**** could be printing tags, scanning tags, or updating Shopify's inventory count. The ****Resolution Center**** allows you to provide ****Reasons**** and perform ****Actions**** for products that are ****Mismatched****. ### ****Access the Resolution Center**** From an ****Audit****, you can go to the ****Resolution Center****. This is where you can give reasons for specific items being ****Over****- or ****Under****-expected. [](https://kb.simplerfid.com/uploads/images/gallery/2026-05/Z9Tbrave-screenshot-portal-simplerfid-com.png) You can also access this page from the ****Resolve & Sync**** tab in the navigation menu. ### ****Resolve Mismatched Products**** [](https://kb.simplerfid.com/uploads/images/gallery/2026-05/Hptimage.png) Each product can be in one of three categories: - ****Mismatched Products:**** The products are either ****Under Expected**** or ****Over Expected**** without a ****Resolution**** - ****Pending Actions:**** The products are waiting for a specific ****Action**** to be taken (printing, scanning, etc.) - ****Ready to Sync:**** The products are waiting to be synced with Shopify You can select one or multiple products, and click ****Resolve**** to bring you to the resolution step. There are two groups on this page: ****Under Expected**** and ****Over Expected.**** [](https://kb.simplerfid.com/uploads/images/gallery/2026-05/brave-screenshot-portal-simplerfid-com-1.png) To ****Resolve**** a mismatch, you need to give it a ****Reason****. Depending on the reason you give it, it will require a specific ****Action.**** There are two different ways you can add a ****Reason****: 1. ****Group Reason****: Give the same reason for every product selected 2. ****Single Reason****: Give a reason for a specific product Once you have selected a ****Reason**** for all of the products, any that require an ****Action**** will be put in the ****Pending Actions**** section in the ****Resolve & Sync**** tab. [](https://kb.simplerfid.com/uploads/images/gallery/2026-05/brave-screenshot-portal-simplerfid-com-2.png)Some Actions can only be resolved on the Simple RFID mobile app. For example, archiving an extra tag.
From here, you can see the ****Action**** that needs to be taken. You can hover over the ****Action**** column to see what needs to be done. Any products that need to be synced will be in the ****Ready to Sync**** tab. [](https://kb.simplerfid.com/uploads/images/gallery/2026-05/th6image.png) You can ****Ignore**** products; this will remove them from the Resolve page without updating Shopify