# Hardware: Readers & Printers

# RFID Readers

# Tag Persistence and Scan Modes

#### Tag States A and B

During a scan, RFID tags transition between two primary states:

****State A (Not Charged):****<span style="white-space: pre-wrap;"> The tag is at rest and ready to be read.</span>

****State B (Charged):****<span style="white-space: pre-wrap;"> The tag has been energized and read by the scanner.</span>

<span style="white-space: pre-wrap;">Once a tag is scanned and enters </span>****State B****<span style="white-space: pre-wrap;">, it must fully discharge and return to </span>****State A****<span style="white-space: pre-wrap;"> before it can be accurately registered in a new, distinct scanning session. The time required for this transition is known as the persistence or "cooldown" period.</span>

#### Selecting the Appropriate Scan Mode

<span style="white-space: pre-wrap;">To manage this charging cycle effectively, your system provides two scanning modes: </span>****Speed****<span style="white-space: pre-wrap;"> and </span>****Density****.

##### ****Speed****<span style="white-space: pre-wrap;"> Mode</span>

The mode is designed for rapid, continuous scanning operations.

****Functionality:****<span style="white-space: pre-wrap;"> The scanner charges tags for a minimal, unnoticeable duration.</span>

****Benefit:****<span style="white-space: pre-wrap;"> Because the charge is brief, tags discharge almost instantly, eliminating the cooldown period. This allows you to conduct back-to-back scan sessions without delay.</span>

****Recommended Use:****<span style="white-space: pre-wrap;"> Ideal for standard daily operations where wait times are undesirable, such as quick spot-checks or rapid order processing.</span>

##### ****Density****<span style="white-space: pre-wrap;"> Mode</span>

The mode is designed for thoroughness and high-volume scanning in crowded environments.

****Functionality:****<span style="white-space: pre-wrap;"> The scanner applies a longer charge to the tags to capture a higher volume of data within a single session.</span>

****Benefit:****<span style="white-space: pre-wrap;"> Maximizes the number of tags read, ensuring comprehensive capture even in dense or tightly packed areas.</span>

****Requirement:****<span style="white-space: pre-wrap;"> Because the tags receive a longer charge, they require approximately 5 minutes to discharge and return to State A. Initiating a new scan before this cooldown completes may result in unread tags.</span>

****Recommended Use:**** <span style="white-space: pre-wrap;">Best suited for comprehensive audits, cycle counts, or scanning densely packed pallets. It can also be used effectively as a control scan when performing an </span>[Audit](https://kb.simplerfid.com/books/processes-audit-your-inventory). You must plan for the 5-minute wait time between scans in the same area.

#### Configuring Scan Settings

<span style="white-space: pre-wrap;">You can toggle between </span>[Speed and Density](https://kb.simplerfid.com/books/software-mobile-app/page/scan-settings)<span style="white-space: pre-wrap;"> modes directly within the application interface:</span>

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-05/scaled-1680-/CPUimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-05/CPUimage.png)

# DT50P All-in-One Reader: Install Battery

This article describes the process of installing the battery when your All-In-One reader arrives.

### Instructions

<p class="callout info"><span style="white-space: pre-wrap;">The battery is included in the packaging along with the reader. </span></p>

1\. On the bottom backside of the reader, unlock the handle

[![IMG_4675.jpg](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/img-4675.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2026-03/img-4675.jpg)

2\. Pull the handle off of the reader. It might take some force.

3\. Install the battery inside the red rubber band. Ensure that the arrows on the battery are facing towards the top of the reader.

![IMG_4677.jpg](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/img-4677.jpg)4\. Put the handle back on the reader and lock it

5\. Hold the power button on the top of the phone until it buzzes

The Simple RFID app should be preinstalled and ready to use on the home screen.

<p class="callout info">You will need to connect to your WiFi network in the settings on the reader.</p>

# DT50P All-in-One Reader: Set up MDM / Automatic Updates

This article describes the process of setting up the reader to get automatic updates.

### What is an MDM?

<span style="white-space: pre-wrap;">MDM stands for Mobile Device Management. It is software that runs on our UROVO devices, that allows us at Simple RFID to manage the device remotely. This allows us to send automatic updates, and troubleshoot issues. This means that we have visibility on when the device is used. We DO NOT have access to any location data, camera, or microphone. If you have any more questions or concerns about this software, please send a message to the support team. </span>

<p class="callout danger">This will completely reset the reader. If you are using the phone attached to the reader for anything other than Simple RFID, be aware that it will be deleted.</p>

### Hard Reset Device

1. Open the Settings app
2. <span style="white-space: pre-wrap;">Scroll down to the bottom and select </span>****System****
3. <span style="white-space: pre-wrap;">Scroll down and select </span>****Reset options****
4. <span style="white-space: pre-wrap;">Select </span>****Erase all data (factory reset)****
5. <span style="white-space: pre-wrap;">Select </span>****Erase all data****
6. <span style="white-space: pre-wrap;">Select </span>****Erase everything &amp; Reboot****

[![screen-20260421-112724 (1).gif](https://kb.simplerfid.com/uploads/images/gallery/2026-04/screen-20260421-112724-1.gif)](https://kb.simplerfid.com/uploads/images/gallery/2026-04/screen-20260421-112724-1.gif)

<span style="white-space: pre-wrap;">It will reset to the factory default settings. This may take a few minutes. After it is reset, you will see a screen that says </span>****Hi There****

<p class="callout danger"><span style="white-space: pre-wrap;">Do not select </span>****Start****. If you do, set up the phone and reset again to get on this page.</p>

[![Screenshot_20260107-072129.png](https://kb.simplerfid.com/uploads/images/gallery/2026-04/scaled-1680-/Wn9screenshot-20260107-072129.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-04/Wn9screenshot-20260107-072129.png)

Tap the screen above the text 7 times in rapid succession. This will pull up a camera that is looking for a QR code. Scan this QR code:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-04/scaled-1680-/hbuimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-04/hbuimage.png)

This will download our software, and allow us to keep track of the reader. Accept all of the prompts, and you are all set!

# TSL Readers - Troubleshoot common issues

#### ****Issue: The reader will not turn on.****

- ****Charge the reader****. If the reader will not turn on, it's usually because the battery has no charge. Use the included USB cable or docking cradle to charge the reader.
- ****Make sure the battery is inserted.**** The readers do not ship with a battery installed; this must be done manually. Remove the handle by lifting the yellow latch on the back of the reader, and pulling the handle backwards. This will expose the battery cover, which can be lifted to access the battery.

---

#### ****Issue: The reader will not pair with a device.****

If you're unable to pair your reader with a mobile device via Bluetooth, take the following troubleshooting steps:

- ****Make sure the reader is in pairing mode.****<span style="white-space: pre-wrap;"> </span>  
    In pairing mode, the blue light on the left side of the reader will be flashing.
    - If the blue light is off, press the trigger on the reader to wake it up.
    - If the blue light is solid, the reader is already connected to a host. Make sure the reader is not paired with another device nearby, or plugged into a computer with a USB cable.

<span style="white-space: pre-wrap;">If the reader is in pairing mode, but not showing up in your device's Bluetooth menu, try </span>[updating the reader's firmware](https://kb.simplerfid.com/books/hardware-readers-printers/page/tsl-readers-update-firmware), which will also perform a Bluetooth reset.

---

#### ****Issue: The reader will not charge.****

When the reader is charging, the orange light on the side will flash (once, twice, or three times depending on the current charge). When the reader is fully charged, the orange light will remain solid. If the orange light is flashing rapidly, or not on at all, there is an issue with charging: follow the steps below.

- ****Try a different charging source.****<span style="white-space: pre-wrap;"> </span>  
    Some power sources don't provide enough energy to charge the reader's battery effectively. Try plugging the reader directly into a wall outlet using the provided adapter.
- ****Try a different USB cable.****<span style="white-space: pre-wrap;"> </span>  
    If you're not using the original cable included with the device, the cable may not be suitable for charging. If possible, use the original cable; otherwise, ensure you choose a cable that can deliver a charge.
- ****Check the battery.****   
    If the battery isn't inserted correctly, the device will not charge.
    - TSL 1128: Make sure the 4 contacts on the battery align with the pins on the reader. Additionally, make sure the battery cover is in place securely.

---

#### ****Issue: The reader does not read any tags.****

<span style="white-space: pre-wrap;">When the reader scans a tag, it will beep and vibrate (unless you have the Buzzer or Vibrate setting disabled in the Reader Settings). If the reader is not providing this feedback, check to make sure that the </span>

- ****Restart the Simple RFID mobile app.****<span style="white-space: pre-wrap;"> </span>  
    Occasionally, failed reader commands can cause the application to lose its connection to the reader; even if it still displays the reader as connected. Fully close the Simple RFID app, then re-open it and try again.
    - ****Android:****
    - 1. <span style="white-space: pre-wrap;">Open the </span>****Recent Apps****<span style="white-space: pre-wrap;"> screen (usually by swiping up from the bottom and holding, or tapping the square/recent button).</span>
        2. <span style="white-space: pre-wrap;">Swipe the app </span>****left or right****<span style="white-space: pre-wrap;"> (or up, depending on the device) to close it.</span>
    - ****iOS:****
        1. <span style="white-space: pre-wrap;">Swipe </span>****up from the bottom****<span style="white-space: pre-wrap;"> and pause in the middle of the screen (or double-press the Home button on older models).</span>
        2. <span style="white-space: pre-wrap;">Swipe the app </span>****up****<span style="white-space: pre-wrap;"> off the screen to close it.</span>
- ****Check the reader's battery level.****<span style="white-space: pre-wrap;"> </span>  
    <span style="white-space: pre-wrap;">If the reader's battery is too low, it won't be able to scan any tags, even if it's still powered on. Charge the device until the battery level reaches at least </span>****25%****, then try scanning again.

---

#### ****Issue: The reader is "stuck" on the blue light****

If the reader stays turned on with the constant blue light while application is closed, please follow these steps

- ****Disconnect from iOS devices when not used.****<span style="white-space: pre-wrap;"> </span>  
    Please also make sure that surrounding iOS devices have Bluetooth disabled or are not paired with this reader.  
    This is a known behavior when iOS devices tend to connect to the readers in the background thus "intercepting" the connection
- ****Reset the reader by reinstalling the battery.****   
    Remove the handle by lifting the yellow latch on the back of the reader, and pulling the handle backwards. This will expose the battery cover, which can be lifted to access the battery.

---

##### ****If you continue to have issues with your scanner, please**** [****contact support****](https://kb.simplerfid.com/books/support-troubleshooting/page/contact-support) ****for further assistance.****

# TSL Readers: Install Battery for 2128P

### Battery Installation

<p class="callout info">Your reader may have shipped with the battery already installed.</p>

First, lift the yellow latch on the back of the reader, then slide the handle backwards to remove it:

[![(noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/scaled-1680-/L3gscreenshot-2026-01-29-at-4-38-24-pm.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/L3gscreenshot-2026-01-29-at-4-38-24-pm.png)[![(noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-29-at-4-22-42-pm.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/screenshot-2026-01-29-at-4-22-42-pm.png)

Then, remove the battery cover:

[![(noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-29-at-4-27-08-pm.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/screenshot-2026-01-29-at-4-27-08-pm.png)

Place the battery in the reader, lining up the pins with the contacts:

[![(noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-29-at-4-28-12-pm.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/screenshot-2026-01-29-at-4-28-12-pm.png)[![(noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-29-at-4-28-39-pm.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/screenshot-2026-01-29-at-4-28-39-pm.png)

Last, replace the battery cover and the handle:

[![(noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-29-at-4-31-57-pm.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/screenshot-2026-01-29-at-4-31-57-pm.png)[![(noshadow)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/scaled-1680-/screenshot-2026-01-29-at-4-32-46-pm.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/screenshot-2026-01-29-at-4-32-46-pm.png)

##### ****Next,**** [****pair your reader to your device****](https://kb.simplerfid.com/books/software-mobile-app/page/pair-bluetooth)****.****

# TSL Readers: Update Firmware

##### Updating the firmware on your TSL handheld reader can improve the performance of your scans, as well as ensuring you have important fixes that have been pushed by the manufacturer.

<p class="callout info"><span style="white-space: pre-wrap;">If you are using Windows for ARM, you need to install extra drivers. </span>[Click here for instructions](https://kb.simplerfid.com/books/hardware-readers-printers/page/tsl-readers-installing-vcp-drivers-windows-for-arm).</p>

[![reader-options.gif](https://kb.simplerfid.com/uploads/images/gallery/2025-06/reader-options.gif)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/reader-options.png)

##### ****Requirements:****

- TSL Reader with battery installed and at least partially charged
- PC or tablet running Windows 10 or higher
- <span style="white-space: pre-wrap;">For </span>****TSL 1128****:
    - Included Micro-USB cable to connect the reader to your PC
- <span style="white-space: pre-wrap;">For </span>****TSL 2128****:
    - Included docking cradle
    - Included Mini-USB cable to connect the docking cradle to your PC
- <span style="white-space: pre-wrap;">For </span>****TSL 1166****:
    - Included docking cradle
    - Included Mini-USB cable to connect the docking station to your PC

<p class="callout info">You may be able to use a cable that was not included with your scanner; however not all cables can transmit data.</p>

---

##### ****Step 1 - Download the Desktop Firmware Loader, and firmware for your reader****

<span style="white-space: pre-wrap;">On the </span>[web portal](https://portal.simplerfid.com/)<span style="white-space: pre-wrap;">, click your account name at the top-right of the page and select </span>****Resources****

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/BgYimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/BgYimage.png)

In the "TSL Firmware" section, click "Desktop Firmware Loader," then click the TSL Firmware link that corresponds with your reader:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-12/scaled-1680-/8QMimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-12/8QMimage.png)

<span style="white-space: pre-wrap;">The Firmware Loader installer will be a </span>****.msi****<span style="white-space: pre-wrap;"> file, and the firmware itself will be a </span>****.pff**** file.

---

##### ****Step 2: Install the Desktop Firmware Loader****

<span style="white-space: pre-wrap;">Open the downloaded installer, </span>****tsl-desktop-firmware-loader.msi****

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/trZimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/trZimage.png)

<span style="white-space: pre-wrap;">Follow the setup wizard. If you're asked to allow changes to your computer, select </span>****Yes****.

---

##### ****Step 3 - Upgrade the firmware****

From the Start menu, launch Desktop Firmware Loader:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/lLJimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/lLJimage.png)

<span style="color: rgb(38, 73, 102); background-color: rgb(255, 255, 255);">Select “…” to choose the firmware file to download</span>

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/157004211363/original/DmOCmn5hesTlwmDrhZU218X34Wt6Y64LQQ.png?1742935504)

Locate and select the PFF file

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/157004211364/original/tieV6A2S_fLdBH02SZZSm9bibdfawdBBSQ.png?1742935508)

<span style="color: rgb(38, 73, 102); background-color: rgb(255, 255, 255);">Connect the reader to the computer using the supplied USB cable. For TSL 1166 and TSL 2128, you will need to slide your reader into the docking cradle and connect the docking cradle to the computer via USB cable.</span>

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/157004211369/original/FCM7KcL5dFRhtwlF5HLrtyLZwb6jFgT0Gg.png?1742935515)<p class="callout warning">If you don't see a message that a COM port has arrived (e.g. Port COM9 arrived), you may need to use a different USB cable.</p>

<span style="color: rgb(38, 73, 102); background-color: rgb(255, 255, 255);">Click “Download” to start the update process.</span>

Follow the download instructions.

- You may be asked to wake the reader by pressing the trigger during the update process.
- When you see the message that "Any iOS device must forget and re-pair with this reader before it can be used", the upgrade process is complete.

"Forget" the device from your Bluetooth list in your system settings.

---

##### ****Verify Successful Installation****

<p class="callout info">PLEASE NOTE: After firmware updates, any iOS devices MUST forget the scanner, then complete the pairing process again.</p>

<span style="white-space: pre-wrap;">Once you have paired the app you can confirm the firmware version from the </span>****Connect Reader****<span style="white-space: pre-wrap;"> screen:</span>

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/DCiimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/DCiimage.png)

# TSL Readers: Installing VCP Drivers - Windows for ARM

<p class="callout info">TSL readers' USB connection uses a Virtual COM port, which requires extra driver installations on Windows for ARM. These are the steps to install the drivers.</p>

### Step 1: Install the bus layer driver

First, plug the reader into your PC using the supplied USB cable.

[Download the ZIP file](https://ftdichip.com/wp-content/uploads/2025/03/CDM-v2.12.36.20-for-ARM64-WHQL-Certified.zip)<span style="white-space: pre-wrap;"> containing the drivers and extract the files to any location.</span>

To locate the device manager on Windows 10/11, right click on the Microsoft logo at the bottom left-hand corner of the screen and select Device Manager.

[![Screenshot 2025-09-15 at 101824.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/screenshot-2025-09-15-at-101824.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/screenshot-2025-09-15-at-101824.jpg)

In the Device Manager window there should be a device under Other Devices with a yellow warning symbol to indicate a problem i.e. no driver installed, as shown below.

[![pdimages-001.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/pdimages-001.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/pdimages-001.jpg)

Right click on the device, then select “Update Driver Software…”

[![pdimages-002.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/pdimages-002.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/pdimages-002.jpg)

This then displays the option for an automatic search or a manual search. Select the second option to browse manually.

[![pdimages-004.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/pdimages-004.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/pdimages-004.jpg)

Click Browse... and select the top-level folder of the extracted files (the location shown in the screenshot will not necessarily be the same as the location you choose).

[![pdimages-005.png](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/pdimages-005.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/pdimages-005.png)

Select “Next” to start the installation.

When the installation has finished a completion screen is displayed. Press Close to close this window and go back to the Device Manager window.

[![pdimages-008.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/pdimages-008.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/pdimages-008.jpg)

### Step 2: Install the Virtual Com Port layer of the driver

Device Manager will show a device under Other Devices but in addition to this there is a new entry under Universal Serial Bus Controllers as the USB Serial Converter. This indicates the bus layer of the driver is installed.

<p class="callout info">Installing the Virtual Com Port layer of the driver is a repeat of the last few steps.</p>

Right click on the other device (USB Serial Por in this example) to bring up a menu as shown below. From the displayed menu select “Update Driver Software…”

[![pdimages-011.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/kH8pdimages-011.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/kH8pdimages-011.jpg)

This then displays the option for an automatic search or a manual search. Select the second option to browse manually.

[![pdimages-004.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/pdimages-004.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/pdimages-004.jpg)

Click Browse... and select the top-level folder of the extracted files (the location shown in the screenshot will not necessarily be the same as the location you choose).

[![pdimages-005.png](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/pdimages-005.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/pdimages-005.png)

Select “Next” to start the installation.

When the installation has finished a completion screen is displayed. Press Close to close this window and go back to the Device Manager window.

[![pdimages-008.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/pdimages-008.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/pdimages-008.jpg)

This time Device Manager does not have an entry under Other Devices but does show entries under Universal Serial Bus Controllers and Ports (COM &amp; LPT). The image below displays a correct installation. The device is now ready to use.

[![pdimages-019.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/pdimages-019.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/pdimages-019.jpg)

# RFID Printers

# Identifying your Printer Model

### Desktop printers

These printers can easily be identified visually.

#### Zebra ZD500R:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/bD0image.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/bD0image.png)

#### Zebra ZD621R:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/6rEimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/6rEimage.png)

#### Printronix T800 (T820, T830):

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/AHMimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/AHMimage.png)

### Industrial Printers

These printers can be harder to tell apart visually, however you can usually find the model number printed on the front as well.

#### Zebra ZT410:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/wYbimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/wYbimage.png)

#### Zebra ZT411:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/OC2image.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/OC2image.png)

#### Printronix T4000:

Note: The T4000 has a media cover that can fold when opened, whereas the T6000e does not.

[![t4000.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/t4000.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/t4000.jpg)

#### Printronix T6000e:

Note: The T4000 has a media cover that can fold when opened, whereas the T6000e does not.

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/svcimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/svcimage.png)

# What is a Platen Roller?

<span style="color: rgb(10, 10, 10); background-color: rgb(255, 255, 255);">A platen roller is</span><span style="white-space: pre-wrap;"> a rubber-coated cylinder in printers and labelers that drives media (paper/labels) past the printhead</span><span style="color: rgb(10, 10, 10); background-color: rgb(255, 255, 255);">, ensuring proper, consistent pressure for high-quality, crisp printing. It serves as a hard, smooth surface against which the printhead presses, crucial for feeding materials without jamming or slippage.</span>

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-02/scaled-1680-/ZoJimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-02/ZoJimage.png)

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-02/scaled-1680-/DLKimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-02/DLKimage.png)

****Key Functions and Details****

- ****Media Transport:****<span style="white-space: pre-wrap;"> It moves labels or paper through the printer, often serving as the primary drive mechanism.</span>
- ****Print Quality:****<span style="white-space: pre-wrap;"> By providing an even surface, it ensures that thermal transfer ribbons or direct thermal media make full contact with the printhead.</span>
- ****Wear and Maintenance:****<span style="white-space: pre-wrap;"> Over time, these rollers can develop "dips," become damaged by debris, or harden.</span>
- ****Signs of Failure:****<span style="white-space: pre-wrap;"> Faded, inconsistent, or wrinkled print, as well as frequent paper jams or slipping labels, indicates a need for cleaning or replacement.</span>

# Printronix: What Needs to Be Plugged Into a Printronix Printer?

## 1. Power Connection (Required)

<span style="white-space: pre-wrap;">The first and most critical connection is the </span>****power supply****.

- <span style="white-space: pre-wrap;">The T800 uses an </span>****AC power cord****<span style="white-space: pre-wrap;"> connected to a standard electrical outlet.</span>
- The power cable plugs into the back of the printer.
- Once connected, the printer can be turned on using the power switch.

Without power, none of the other connections matter—the printer will not initialize or respond.

[![IMG_4421.jpg](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/KPzimg-4421.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2026-03/KPzimg-4421.jpg)

---

## 2. Media and Ribbon (Required for Printing)

Although not “cables,” these are essential physical components:

- ****Label roll (media)****<span style="white-space: pre-wrap;"> – the material the printer prints on</span>
- ****Thermal ribbon (for thermal transfer models)****<span style="white-space: pre-wrap;"> – required for certain print types</span>

These are loaded inside the printer. Without them, the printer may power on but cannot produce labels.

<p class="callout info"><span style="white-space: pre-wrap;">If you need help with loading media you can visit this </span>[Article](https://kb.simplerfid.com/books/hardware-readers-printers/page/printer-setup-instructions).</p>

## 3. Data / Communication Cables

To send print jobs, the printer must be connected to a computer or network. The T800 supports several connection types:

<p class="callout warning">Simple RFID recommends using an Ethernet (LAN) connection for the best stability. USB connections can be used, but Ethernet will provide a more reliable connection.</p>

### Ethernet (LAN) Connection (Most Common)

- <span style="white-space: pre-wrap;">Uses an </span>****RJ-45 Ethernet cable****
- Connects the printer to a router, switch, or network wall port
- Allows multiple users to access the printer over a network

<span style="white-space: pre-wrap;">This is one of the most widely used setups in warehouses and offices. The printer supports </span>****10/100 Ethernet LAN connectivity****

[![IMG_4422.jpg](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/oKHimg-4422.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2026-03/oKHimg-4422.jpg)

<p class="callout danger"><span style="white-space: pre-wrap;">Printer will not work if the connection interface is set up incorrectly in the printer settings! Follow this </span>[article](https://kb.simplerfid.com/books/hardware-readers-printers/page/printronix-change-interface)<span style="white-space: pre-wrap;"> to configure the interface properly.</span></p>

### USB Connection

- <span style="white-space: pre-wrap;">Uses a </span>****USB Type-B cable****<span style="white-space: pre-wrap;"> (printer port) to a computer</span>
- <span style="white-space: pre-wrap;">Plug one end, </span>****USB-B,****<span style="white-space: pre-wrap;"> into the printer and the other, </span>****USB-A,****<span style="white-space: pre-wrap;"> into a PC</span>
- Ideal for direct, single-computer setups

The T800 includes USB as a standard interface

[![usb a to usb b.png](https://kb.simplerfid.com/uploads/images/gallery/2026-04/scaled-1680-/usb-a-to-usb-b.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-04/scaled-1680-/usb-a-to-usb-b.png)

[![IMG_4424.jpg](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/img-4424.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2026-03/img-4424.jpg)

# Printronix: ENTER SWITCH LOCKED

<span style="white-space: pre-wrap;">Printronix printers lock the Enter switch to prevent accidental changes to settings. If you see the </span>****ENTER SWITCH LOCKED****<span style="white-space: pre-wrap;"> message, just press the </span>****Up****<span style="white-space: pre-wrap;"> and </span>****Down****<span style="white-space: pre-wrap;"> arrow keys at the same time, and you should then see </span>****ENTER SWITCH UNLOCKED****.

<video controls="" height="360" width="640"><source src="https://video.simplerfid.dev/Printronix%20Unlocking%20the%20Enter%20Key.mp4" type="video/mp4"></source></video>

# Printronix: Unpause your printer

Printers will not print or calibrate if they're paused. Depending on the model of your printer, you'll see different indicators if the printer is paused.

### How to tell if your printer is paused

##### ****T800****: "OFFLINE" in top-right corner

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/nEnimage.png)

<span style="white-space: pre-wrap;">The OFFLINE text means the printer is paused. Unpause it using the green pause button </span>****\[ I I \]****<span style="white-space: pre-wrap;"> below the screen. If prompted to save settings, choose </span>****Save Permanently in Active Config****<span style="white-space: pre-wrap;">. You should then see </span>****ONLINE****<span style="white-space: pre-wrap;"> in the top-right corner of the screen, meaning the printer is ready.</span>

##### ****ZD621R****: Pause indicator above screen

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/RkZimage.png)

<span style="white-space: pre-wrap;">If the PAUSE light is lit up yellow, the printer is paused. Unpause it using the Pause button </span>****\[ I I \]****<span style="white-space: pre-wrap;"> to the right of the screen.</span>

##### ****ZD500R****: PRINTER PAUSED message flashing on screen

<span style="white-space: pre-wrap;">If the printer's screen flashes PRINTER PAUSED, unpause it using the Pause button </span>****\[ I I \]****<span style="white-space: pre-wrap;"> to the right of the screen.</span>

# Printronix Printers: Loading Media & Ribbon

Load media &amp; ribbon into your:

## *****Printronix Printers*****

### *****T800 Models :***** 

<iframe allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" class="align-right" height="565" src="https://player.vimeo.com/video/1176335825?badge=0&autopause=0&player_id=0&app_id=58479" title="T820 Ribbon" width="318"></iframe>

<iframe allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" height="563" src="https://player.vimeo.com/video/1176336626?badge=0&autopause=0&player_id=0&app_id=58479" title="T820 Labels" width="316"></iframe>

### *****T6000 Model:***** 

<iframe allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" class="align-right" height="562" src="https://player.vimeo.com/video/1176337529?badge=0&autopause=0&player_id=0&app_id=58479" title="T6000 Ribbon" width="316"></iframe>

<iframe allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" height="558" src="https://player.vimeo.com/video/1176338366?badge=0&autopause=0&player_id=0&app_id=58479" title="T6000 Labels" width="314"></iframe>

### *****T4000 Model :***** 

<iframe allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" class="align-right" height="559" src="https://player.vimeo.com/video/1176339450?badge=0&autopause=0&player_id=0&app_id=58479" title="T4000 Ribbon" width="315"></iframe>

<iframe allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" height="554" src="https://player.vimeo.com/video/1176630196?badge=0&autopause=0&player_id=0&app_id=58479" title="T4000 Labels" width="312"></iframe>

# Printronix: T800: Loading Media & Ribbon

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" height="488" src="https://www.youtube.com/embed/kN5r-JmJXdI?si=lvdFuktop_1Ub2Da" title="YouTube video player" width="868"></iframe>

# Printronix: T4000: Loading Media & Ribbon

<video controls="" src="https://video.simplerfid.dev/T4000-load-media-and-ribbon.mp4"></video>

# Printronix: T6000: Loading Media & Ribbon

<iframe height="523" src="https://www.youtube.com/embed/66_u-HHENy4?" width="932"></iframe>

# Printronix: GAP NOT DETECTED

A “GAP NOT DETECTED” error means that the printer was not able to find the gap/mark between labels. There are a few potential causes for this error:

1. The printer has not performed a media calibration on the labels
    - <span style="white-space: pre-wrap;">Solution: </span>[Calibrate your printer.](https://kb.simplerfid.com/books/software-web-portal/page/calibrate-your-printer "Calibrate your printer")
2. The labels are not feeding out of the printer correctly (most often because the labels were back-fed too far into the printer)
    - <span style="white-space: pre-wrap;">Solution: Ensure that at least 1 label is sitting past the </span>[platen roller](https://kb.simplerfid.com/books/hardware-readers-printers/page/what-is-a-platen-roller).
3. The media sensor is in the wrong place (it should be underneath the labels, lined up with the gap)
    - Solution: Ensure that the media sensor is sitting directly under the labels, so the gap between the labels will pass over the sensor when feeding/calibrating.
    - After adjusting the sensor, please calibrate your printer again.
4. The printer is set to the wrong media type (Gap vs. Mark)
    - <span style="white-space: pre-wrap;">Solution: Ensure that the </span>****Sensors &gt; Control &gt; Gap/Mark Sensor**** is set to the value that matches your labels (e.g. Gap).

# Printronix: Calibration

### Printronix T800, T4000, T6000 - Calibrate from the Printer's Interface

<p class="callout warning">****ATTENTION:****<span style="white-space: pre-wrap;"> We suggest </span>****first****<span style="white-space: pre-wrap;"> performing the </span>[calibration from the website](https://kb.simplerfid.com/books/software-web-portal/page/calibrate-from-the-web-portal). If the calibration fails, then follow these steps.</p>

<p class="callout info">Note: Before proceeding with calibration, it is best practice to ensure the onboard RAM is cleared by shutting off the printer, and waiting 30 seconds to power it back on.</p>

### Step 1: Media Calibration

First, press the green Pause button on your printer to access the main menu. The menu looks like this:  
  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/pausemenu-pngcb32.png?width=320&height=240&name=pausemenu-png.png)

Press the right arrow key on the printer to select "Calibrate", then press the Enter key.

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/L4dimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/L4dimage.png)

The media calibration should only take a few seconds, and once finished, you may see an error similar to the following:  
  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/rfid-uncalibrated-pngb4a0.png?width=320&height=240&name=rfid-uncalibrated-png.png)  
  
<span style="white-space: pre-wrap;">You can ignore this for now. Press </span>****Pause****<span style="white-space: pre-wrap;"> to dismiss the error.</span>

### Step 2: RFID Calibration

<span style="white-space: pre-wrap;">With the printer paused, using the arrow keys, navigate to </span>****Settings &gt; RFID**** <span style="white-space: pre-wrap;">(second page) </span> ****&gt; Tag Calibration &gt; RFID Calibrate****.  
  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/pausemenu-pngcb32.png?width=320&height=240&name=pausemenu-png.png)  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/rfid-settings-pngb295.png?width=320&height=240&name=rfid-settings-png.png)  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/tag-calibration-png334c.png?width=320&height=240&name=tag-calibration-png.png)  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/rfid-calibrate-png3b79.png?width=320&height=240&name=rfid-calibrate-png.png)

<p class="callout info">If you see an "ENTER SWITCH LOCKED" error, just press the Up and Down keys once, at the same time. You should then see "ENTER SWITCH UNLOCKED" and then you can perform the calibration.</p>

The printer may take a few minutes to complete the RFID calibration. While in progress, you'll see the following window, which will update as progress is made:  
  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/rfid-calibrate-in-progress-png8d15.png?width=320&height=240&name=rfid-calibrate-in-progress-png.png)  
  
Once the calibration is completed, you'll see the following confirmation message:  
  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/rfid-calibrate-complete-png2d3e.png?width=320&height=240&name=rfid-calibrate-complete-png.png)

Press the green Pause button to unpause the printer, then select "Save permanently in Active Config."

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/W7qimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/W7qimage.png)

When all the steps have been completed, the printer should show "ONLINE" in the top-right corner of the screen:

![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/online-pngc0b2.png?width=320&height=240&name=online-png.png)

<p class="callout info">Throughout the calibration process, quite a few labels will be fed out of the printer. These blank labels can still be used, so we recommend opening the printer and rolling these labels back up into the printer before printing.  
  
Make sure to unpause the printer again after closing it.</p>

### Possible Scenario: "Open Media Bay, Peel off Label"

If you see a message on the printer like the following, you need to perform an extra step to complete the RFID calibration. This is common for smaller labels, such as Mini:

[![vlcsnap-2025-05-15-08h49m24s643.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/vlcsnap-2025-05-15-08h49m24s643.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/vlcsnap-2025-05-15-08h49m24s643.png)<span style="white-space: pre-wrap;"> </span>[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/eOaimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/eOaimage.png)

#### ****T800****

In this case, you will need to do the following:

1. Open the printer
2. Peel off a label from the backing, somewhere behind the media sensor:  
    [![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/SnXimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/SnXimage.png)
3. Close the printer
4. <span style="white-space: pre-wrap;">Press </span>****Enter****<span style="white-space: pre-wrap;"> to continue the calibration.</span>

#### ****T4000 &amp; T6000****

1. Open the printer cover (****DO NOT****<span style="white-space: pre-wrap;"> open the printhead!)</span>
2. Peel off a label from the backing, somewhere behind the media sensor:  
    [![t6000e peel.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/xlnt6000e-peel.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/SnXimage.png)
3. Close the printer
4. <span style="white-space: pre-wrap;">Press </span>****Enter****<span style="white-space: pre-wrap;"> to continue the calibration.</span>

<p class="callout info">Now, the printer will feed labels until it reaches the empty space, then complete the last step of the RFID calibration.</p>

# Printronix: Alignment

### Step 1:

****Pause****<span style="white-space: pre-wrap;"> your printer using the green Pause button</span>

<span style="white-space: pre-wrap;">Using the arrow and enter keys, navigate to </span>****Settings &gt; Media &gt; Image****<span style="white-space: pre-wrap;"> and locate the </span>****Vertical Shift**** <span style="white-space: pre-wrap;">and </span>****Horizontal Shift****<span style="white-space: pre-wrap;"> settings:</span>

<p class="callout warning">****NOTE:**** The values you see here will not necessarily be the values you need to set.</p>

![panelLcd](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/panelLcd1108.png?width=320&height=240&name=panelLcd.png)

<span style="white-space: pre-wrap;">Adjust the values for these settings according to your needs. </span>

- Vertical Shift: ****Positive values**** <span style="white-space: pre-wrap;">will shift the image </span>****up,**** and ****negative values**** <span style="white-space: pre-wrap;">will shift the image </span>****down.****
- Horizontal Shift: ****Positive values****<span style="white-space: pre-wrap;"> will shift the image to the </span>****left,****<span style="white-space: pre-wrap;"> and</span> ****negative values**** <span style="white-space: pre-wrap;">will shift the image to the </span>****right.****
- <span style="white-space: pre-wrap;">If you encounter the message </span>****ENTER SWITCH LOCKED****<span style="white-space: pre-wrap;">, press the Up and Down arrow keys together, then wait until the screen says </span>****ENTER SWITCH UNLOCKED****. You will then be able to edit these settings.

<span style="white-space: pre-wrap;">When you've adjusted these settings </span>****unpause****<span style="white-space: pre-wrap;"> the printer using the green Pause button, then select </span>****Save permanently in Active Config****

### Step 2:

Try printing another label, and see if any further adjustments are necessary.

<p class="callout info">After adjusting these settings, the printer will feed a few labels before printing again. This is expected behavior.</p>

# Printronix: Darkness

<p class="callout info">If using wax ribbon, we recommend your darkness is set between 0 and 5.</p>

<p class="callout info">If using resin ribbon, we recommend your darkness is set between 10 and 15.</p>

<span style="white-space: pre-wrap;">Press the green </span>****Pause**** button on your printer to open the main menu.

<span style="white-space: pre-wrap;">Use the physical navigation keys to navigate to </span>****Settings &gt; Media &gt; Image &gt; Print Intensity****  
  
![print intensity](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hs-fs/hubfs/print%20intensity8e81.png?width=320&height=240&name=print%20intensity.png)

<span style="white-space: pre-wrap;">Press the </span>****Enter****<span style="white-space: pre-wrap;"> key, and use the </span>****Up****<span style="white-space: pre-wrap;"> and</span> ****Down****<span style="white-space: pre-wrap;"> arrow keys to adjust the value.</span>

<span style="white-space: pre-wrap;">If you see the </span>****ENTER SWITCH LOCKED****<span style="white-space: pre-wrap;"> message, just press the </span>****Up****<span style="white-space: pre-wrap;"> and </span>****Down****<span style="white-space: pre-wrap;"> arrow keys at the same time, and you should then see </span>****ENTER SWITCH UNLOCKED****.

<span style="white-space: pre-wrap;">Press </span>****Enter****<span style="white-space: pre-wrap;"> again to apply your settings, then unpause the printer and choose </span>****Save Permanently in Active Config.****

<p class="callout warning">Keep in mind that print quality/darkness is also affected by the Print Speed. The slower the Print Speed, the less energy is needed to transfer the ink; so the Print Intensity should also be lowered accordingly.</p>

# Printronix: Connecting to Wi-Fi

#### If you purchased a Printronix printer with Wi-Fi capabilities, follow these instructions to connect the printer to your network.

<p class="callout warning">This article assumes that your Wi-Fi network is protected by **WPA Personal** with an **ASCII** passphrase, which covers most cases. If your network is set up differently, contact your network administrator for the correct settings.</p>

Press the **Pause** button, then use the **Left Arrow Key** to navigate to **Wizard**. Press **Enter**.

![20250618_091000_210349.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091000-210349.png)

Press **Enter** again to select **Wizards**.

![20250618_091002_758635.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091002-758635.png)

Use the **Down Arrow Key** to navigate to **WLAN**, then press **Enter**.

![20250618_091007_249952.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091007-249952.png)

<p class="callout info">If you see the **ENTER SWITCH LOCKED** message, just press the **Up** and **Down** arrow keys at the same time, then wait up to 5 seconds and you should then see **ENTER SWITCH UNLOCKED**.</p>

You'll now be guided through the setup steps to connect to your Wi-Fi network. Press the **Right Arrow Key** to advance to the next screen.

![20250618_091017_715472.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091017-715472.png)

First, you 'll be asked for the **SSID** of your network. This is also known as the **name of your Wi-Fi network**.

![20250618_091019_704386.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091019-704386.png)

Press **Enter** to edit the **SSID Name** field, then use the provided keyboard to type the SSID. (Enter your own Wi-Fi name, **not** Simple RFiD 5G.)

![20250618_091022_268788.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091022-268788.png) ![20250618_091139_422643.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091139-422643.png)

<p class="callout info">The SSID name is case-sensitive, and must be an EXACT match in order to connect. Take care to capitalize the correct letters, and use spaces where needed.</p>

Finally, press the **Right Soft Key** under "Apply" to move to the next setting.

Next, you'll be asked for the **Security Type**. In most cases, this should be set to **WPA Personal**. Press **Enter** to edit the field, then choose the correct option and press **Enter** again.

![20250618_091140_548174.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091140-548174.png) ![20250618_091145_334560.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091145-334560.png)

Next, you'll be asked for the **WPA Pass-Phrase Format.** In most cases, this should be set to **ASCII**. Press **Enter** to edit the field, then choose the correct option and press **Enter** again.

![20250618_091148_010733.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091148-010733.png) ![20250618_091151_072333.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091151-072333.png)

Next, you'll be asked for the **WPA Pass-Phrase.** This is your Wi-Fi password. Press **Enter** to edit the field, then use the provided keyboard to type the password (case-sensitive!).

![20250618_091154_199205.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091154-199205.png) ![20250618_091154_742945.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091154-742945.png)

Finally, press the **Right Soft Key** under "Apply" to move to the next setting.

Next, you'll be asked whether you'd like to enable **DHCP**. In most cases, this should be set to **Enable**.

![20250618_091222_227558.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/kG420250618-091222-227558.png)

Press the **Right Arrow Key** to move to the next screen. you'll see a confirmation that you've completed the wizard.

![20250618_091222_751643.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-091222-751643.png)

Press the **Right Arrow Key** to exit the wizard.

Next, we'll change the Host I/O settings to ensure that the printer is listening for print jobs over the network.

Press the **Left Arrow Key** until you're back to the Home screen, then select **Settings**:

[![20250618_090959_251740.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/20250618-090959-251740.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/20250618-090959-251740.png)

Navigate to **Host I/O &gt; Interface**, and set this option to **Ethernet**.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/c1mimage.png) ![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/36Ximage.png) ![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/3tbimage.png)

Last, **unpause the printer**, and select **Save Permanently in Active Config**.

The printer will automatically reboot at this point, and when it finishes starting up you should see that your Wi-Fi connection is active:

![wifi-connected.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/wifi-connected.png)

# Printronix: Check Firmware Version

<span style="white-space: pre-wrap;">From the </span>[web portal](https://portal.simplerfid.com/)<span style="white-space: pre-wrap;">, click the </span>****Available Printers**** menu.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/Bpcimage.png)

<span style="white-space: pre-wrap;">Locate your printer, then click the </span>****Settings****<span style="white-space: pre-wrap;"> icon.</span>

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/K8Timage.png)

<span style="white-space: pre-wrap;">Check the value for the </span>****Firmware****<span style="white-space: pre-wrap;"> property.</span>

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/pqfimage.png)

At the time of writing, these are the latest firmware versions:

- <span style="white-space: pre-wrap;">T800 (T820, T830): </span>****V1.48E****
- <span style="white-space: pre-wrap;">T4000 (T4204): </span>****V1.46H****
- <span style="white-space: pre-wrap;">T6000e (T6304, T6604): </span>****V1.42E****

<span style="white-space: pre-wrap;">To update your printer, follow this guide: </span>[****Printronix: Update Firmware****](https://kb.simplerfid.com/books/hardware-readers-printers/page/printronix-update-firmware-via-webpage "Printronix: Update Firmware")

# Printronix: Update Firmware via Webpage

<p class="callout warning"><span style="white-space: pre-wrap;">To use this upgrade method, your printer </span>****must be connected to your network****<span style="white-space: pre-wrap;">. If a network connection is unavailable, </span>[****update the firmware via a USB flash drive****](https://kb.simplerfid.com/books/hardware-readers-printers/page/printronix-updating-firmware-via-flash-drive).</p>

#### Requirements:

- A device with a web browser, on the same network (LAN) as your printer
    - This device must be able to download and upload files.
- An RJ-45 Ethernet cable to connect your printer to the network (unless you have a Wi-Fi enabled printer)

<iframe allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" height="405" src="https://player.vimeo.com/video/1172982150?badge=0&autopause=0&player_id=0&app_id=58479" title="Printronix: Update Firmware via Webpage" width="720"></iframe>

### Step 1: Download the latest firmware file

Choose the appropriate file for your printer model:

- [T800 firmware (T820, T830)](https://dl.simplerfid.dev/T800%201.52E%20P302271.prg)
- [T4000 firmware (T4204)](https://dl.simplerfid.dev/T4000%20V1.46H.prg)
- [T6000e firmware (T6304, T6604)](https://dl.simplerfid.dev/T6000e%20V1.42E.prg)

### Step 2: Connect the printer to your network

<p class="callout warning"><span style="white-space: pre-wrap;">Make sure </span>****all****<span style="white-space: pre-wrap;"> </span>****USB cables**** are disconnected from the printer before continuing.</p>

Using an Ethernet cable with RJ-45 connectors, or Wi-Fi on supported models, connect the printer to your network.

![RJ-45.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/I4urj-45.png)

When the printer is connected to the network, you will see its IP address at the top-left of the screen:

[![Printronix IP address.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/printronix-ip-address.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-07/printronix-ip-address.png)

<span style="white-space: pre-wrap;">(If you don't see this screen, you may need to unpause the printer using the green pause button \[ </span>****I I****<span style="white-space: pre-wrap;"> \].</span>

### Step 3: Navigate to the printer's web page

Type the printer’s IP address into a web browser. You can omit leading zeros in each octet:

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/1B9image.png)

You should be greeted with the printer's home page:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/7Gwimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-07/7Gwimage.png)

<p class="callout info"><span style="white-space: pre-wrap;">If you see a page asking you to set a password, we recommend setting it to </span>****Print123!****<span style="white-space: pre-wrap;"> to remain consistent with other guides.</span>  
If you set the password to something else, make sure you store the password somewhere it can be retrieved later.</p>

### Step 4: Capture the printer's current configuration

When you upgrade the firmware, the printer's current settings (including calibration, print intensity, vertical/horizontal shift, and more) will be lost. We will save the printer's current configuration to a file so we can restore it after the upgrade is complete.

<span style="white-space: pre-wrap;">Click the </span>****Printer****<span style="white-space: pre-wrap;"> link at the top of the Configuration list.</span>

<p class="callout info"><span style="white-space: pre-wrap;">You may be prompted for a username and password at this point. The username is </span>****root****<span style="white-space: pre-wrap;"> and the password is </span>****Print123!****<span style="white-space: pre-wrap;"> or whatever you set it to in the previous step.</span>  
<span style="white-space: pre-wrap;">If </span>****Print123!****<span style="white-space: pre-wrap;"> doesn't work, try leaving the password field blank.</span></p>

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/Zs1image.png)

<span style="white-space: pre-wrap;">Click the </span>****Configuration Management****<span style="white-space: pre-wrap;"> link near the top of the page:</span>

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/hY5image.png)

<span style="white-space: pre-wrap;">Click the </span>****Upload****<span style="white-space: pre-wrap;"> button. This will download a file containing the printer's current configuration. Save this file; we'll use it later to restore the configuration.</span>

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/ameimage.png)

<p class="callout info"><span style="white-space: pre-wrap;">If you see a message like </span>****Insecure download blocked****, make sure to Keep the download.</p>

### Step 5: Perform the upgrade

<span style="white-space: pre-wrap;">Click the </span>****Configuration**** link at the top of the page:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-01/scaled-1680-/t96image.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-01/t96image.png)

<span style="white-space: pre-wrap;">Click the </span>****System****<span style="white-space: pre-wrap;"> link at the bottom of the Configuration list:</span>

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/D2Limage.png)

<p class="callout info"><span style="white-space: pre-wrap;">You may be prompted for a username and password at this point. The username is </span>****root****<span style="white-space: pre-wrap;"> and the password is </span>****Print123!****<span style="white-space: pre-wrap;"> or whatever you set it to in the previous step.</span>  
<span style="white-space: pre-wrap;">If </span>****Print123!****<span style="white-space: pre-wrap;"> doesn't work, try leaving the password field blank.</span></p>

<span style="white-space: pre-wrap;">Next, click the </span>****Upgrade**** button in the System menu:

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/97Wimage.png)

<span style="white-space: pre-wrap;">Click </span>****Choose File****<span style="white-space: pre-wrap;">, then choose the </span>****.prg**** firmware file you downloaded earlier. After selecting the file, you'll see its name listed next to the button.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/Tc9image.png)

<span style="white-space: pre-wrap;">Click the </span>****Upgrade**** <span style="white-space: pre-wrap;">button. You'll be asked to confirm the operation: click </span>****OK****.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/QIMimage.png)

The firmware will now be downloaded to the printer. You should see a message on the printer stating that the Download is in progress:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/ZNPimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-07/ZNPimage.png)

<span style="white-space: pre-wrap;">When the printer has downloaded the firmware, the web page will prompt you to perform a restart. Click </span>****Yes****.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/l8Limage.png)

<span style="white-space: pre-wrap;">After a few minutes, the printer will reboot itself and apply the update. During this time, the web page will be unresponsive. After </span>****~2-3 minutes****, the upgrade will be complete.

### Step 6: Restore your previous printer config

Refresh the web page so you're back at the Configuration page.

<p class="callout info"><span style="white-space: pre-wrap;">If you see a page asking you to set a password, we recommend setting it to </span>****Print123!****<span style="white-space: pre-wrap;"> to remain consistent with other guides.</span>  
If you set the password to something else, make sure you store the password somewhere it can be retrieved later.</p>

<span style="white-space: pre-wrap;">Click the </span>****Printer****<span style="white-space: pre-wrap;"> link at the top of the Configuration list.</span>

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/Zs1image.png)

<span style="white-space: pre-wrap;">Click the </span>****Configuration Management****<span style="white-space: pre-wrap;"> link near the top of the page:</span>

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/hY5image.png)

<span style="white-space: pre-wrap;">Click the </span>****Choose file****<span style="white-space: pre-wrap;"> button, and select the </span>****Printer.ptx****<span style="white-space: pre-wrap;"> configuration file we created earlier. Then, click the </span>****Download**** button.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/5gDimage.png)

You'll see a message confirming that the configuration has been downloaded:

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/IsJimage.png)

Wait for the page to be redirected, or refresh the page manually if it doesn't redirect within 15 seconds.

<span style="white-space: pre-wrap;">Click the </span>****Load**** link at the top of the list.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/FBvimage.png)

<span style="white-space: pre-wrap;">Make sure </span>****1**** <span style="white-space: pre-wrap;">is selected in the </span>****Load Config:**** <span style="white-space: pre-wrap;">dropdown, then click </span>****Submit****.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/D86image.png)

Your printer is now fully updated and configured; you can close the web page and use your printer as normal.

<p class="callout warning"><span style="white-space: pre-wrap;">If you have some issues configuring the printer, you can manually configure it: </span>[Configuring Your Printronix Printer after a reset](https://kb.simplerfid.com/books/hardware-readers-printers/page/configuring-your-printronix-printer-after-a-reset)</p>

# Printronix: Job in Process

Printronix printers often state "Job in Process" (often misread as "Job in Progress") on their screen, as shown below:

![panelLcd.png](https://kb.simplerfid.com/uploads/images/gallery/2025-07/scaled-1680-/panellcd.png)

<span style="white-space: pre-wrap;">This message indicates that the printer is processing data from the host. </span>****Since this includes periodic status checks and other information, the Job in Process message does not necessarily mean that a print job is in progress.****<span style="white-space: pre-wrap;"> If the printer is idle (not currently printing), then you should be able to submit new print jobs without any issues.</span>

<span style="white-space: pre-wrap;">If you are unable to print, the most common cause is that the printer is offline. Follow the steps in this article to troubleshoot: </span>[Printer Offline](https://kb.simplerfid.com/books/support-troubleshooting/page/printer-offline "Printer Offline")

# Printronix: Updating Firmware via Flash Drive

<p class="callout warning"><span style="white-space: pre-wrap;">This upgrade method will replace your printer's configuration with default values from Simple RFID, so you may need to adjust some settings after the upgrade to restore ideal print performance. If you'd like to preserve your current settings, </span>[****update the firmware via the webpage****](https://kb.simplerfid.com/books/hardware-readers-printers/page/printronix-update-firmware-via-webpage)****.****</p>

<p class="callout danger">****Make sure there is no important data stored on the flash drive before using this method. Formatting the drive will erase ALL data stored!****</p>

### <span style="white-space: pre-wrap;">Requirements: </span>

- ****Flash Drive formatted with FAT32 and MBR partitioning****
- ****Printer set up with Power****

<iframe allow="autoplay; fullscreen; picture-in-picture; clipboard-write; encrypted-media; web-share" height="405" src="https://player.vimeo.com/video/1171943308?badge=0&autopause=0&player_id=0&app_id=58479" title="Printronix: Updating Firmware via Flash Drive" width="720"></iframe>

### <span style="white-space: pre-wrap;">Step 1: Download the CCM Zip File </span>

<span style="white-space: pre-wrap;">Download the ZIP file from the link below which corresponds with your printer model: </span>

- ****T800 (T820, T830):**** [****T800 CCM 1.52E.zip****](https://dl.simplerfid.dev/T800%20CCM%201.52E.zip)
- ****T6000e (T6204e, T6304e, T6604e):**** [****T6000e CCM 1.42E.zip****](https://dl.simplerfid.dev/T6000e%20CCM%201.42E.zip)

### Step 2: Extract the file onto your Flash Drive

<span style="white-space: pre-wrap;">After downloading, open up file explorer to the file and Extract All from the zip file onto the Flash Drive. At this point the Flash Drive is ready. </span>*****(Video instructions of this process can be found at the top of this article).*****

### Step 3: Turn off the Printer

With the power cord still plugged in, switch the power off.

[![IMG_0155.jpg](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/img-0155.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2026-03/img-0155.jpg)

### Step 4: Plug the Flash Drive into your Printer

\- Plug the Flash Drive into your Printer.

[![IMG_0156.jpg](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/img-0156.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2026-03/img-0156.jpg)

### Step 5: Power on and hold down the Up Arrow

<span style="white-space: pre-wrap;">- While you flip the power switch on, hold down on the up arrow on the printer. Keep holding that down until you see </span>*****"Config Module Detected"*****<span style="white-space: pre-wrap;"> on the printer screen. </span>

![IMG_0157.jpg](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/img-0157.jpg)### Step 6: Wait for the Printer to Reboot

<span style="white-space: pre-wrap;">- At this point you will have to wait for the printer to process the files and upgrade. Wait until you see the printer reboot (the printer may reboot multiple times) and a screen that says </span>*****"Printer Config Installed"*****.

![IMG_0164 (1).jpeg](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/img-0164-1.jpeg)### <span style="white-space: pre-wrap;">Step 7: Unplug the Flash Drive and Turn off the Printer </span>

<span style="white-space: pre-wrap;">- Go ahead and turn off the printer and take the flash drive out. At this point the printer is configured and updated. Go ahead and plug in the rest of your connections and power on. </span>*****(Remember to Calibrate before printing again).*****

<p class="callout warning"><span style="white-space: pre-wrap;">The printer will be in </span>****Ethernet****<span style="white-space: pre-wrap;"> mode after the upgrade. If you're using a USB connection, change the printer's Interface setting to </span>****USB****<span style="white-space: pre-wrap;"> (Pause the printer &gt; Settings &gt; Host I/O &gt; Interface).</span></p>

# Configuring your Printronix Printer after a reset

<p class="callout warning">**When you update the firmware on your Printronix printer, or if you have to reset its settings during troubleshooting, you'll need to configure a few settings for the printer to work with Simple RFID.**</p>

1. First, **navigate** to the Home screen of the printer by pressing the Pause button. You should see this screen:  
      
    ![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/157004088100/original/vafe5G8GV2ZkQt4qXRWIcOq9WG7gi0kPtQ.png?1742595806)
2. **Click** the *Settings* button
3. Within the *Settings* menu, **set** the following values: <p class="callout info">If you see an **ENTER SWITCH LOCKED** error, press the Up and Down keys at the same time, once. You should then see **ENTER SWITCH UNLOCKED,** and then you can perform the calibration.</p>

- **Media &gt; Image**
    - Print Intensity: **15**

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/7Jgimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/7Jgimage.png)

- **Sensors &gt; Control  
    
    - Gap/Mark Sensor: **Gap**

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/FhMimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/FhMimage.png)

- **Sensors &gt; Calibrate  
    
    - Power-Up Action: **Disable**
    - Head Close Action: **Seek TOF**
    - Threshold Range: **50%**
    - Label Window: **Enable**

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/nI3image.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/nI3image.png)

- **Host I/O &gt; Control**
    - Interface: **USB** or **Ethernet** depending on how the printer is connected

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/Kltimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/Kltimage.png)

- **Application**
    - **Control**
        - Active IGP Emul: **ZGL**

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/P6timage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/P6timage.png)

- - **ZGL Setup**
        - Preparser: **Enable**

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/zqfimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/zqfimage.png)

After changing these settings, press the green **Pause** button to unpause the printer, then select **"Save permanently in Active Config"**.

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-06/scaled-1680-/YjRimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-06/YjRimage.png)

  
When all the steps have been completed, the printer should show "**ONLINE**" in the top-right corner of the screen:

![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/157004088162/original/VQkdtApc7iv0-qO9H5QchlAoG-kalBa-9g.png?1742596015)

<p class="callout success">You should now be ready to calibrate the printer with either [**Auto**](https://kb.simplerfid.com/books/software-web-portal/page/calibrate-from-the-web-portal) or [**Manual**](https://kb.simplerfid.com/books/hardware-readers-printers/page/printronix-calibration) calibration.</p>

# Printronix: Change Interface

<span style="white-space: pre-wrap;">The </span>****Interface****<span style="white-space: pre-wrap;"> setting determines which interface the printer will be listening for print jobs on. It's important to have this set correctly, or your printer won't accept print jobs and may not even be detected by the Print Client.</span>

The current interface will show on the printer's Online screen:

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-03/scaled-1680-/dKoimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-03/dKoimage.png)

#### Changing the Interface setting

1. First, pause your printer.
2. <span style="white-space: pre-wrap;">Open </span>****Settings****
3. <span style="white-space: pre-wrap;">Navigate to </span>****Host I/O &gt; Control****
4. <span style="white-space: pre-wrap;">Press Enter to edit the </span>****Interface****<span style="white-space: pre-wrap;"> setting</span>
    - <span style="white-space: pre-wrap;">If you see ENTER SWITCH LOCKED, follow these steps: </span>[ENTER SWITCH LOCKED](https://kb.simplerfid.com/books/hardware-readers-printers/page/printronix-enter-switch-locked)
5. <span style="white-space: pre-wrap;">Use the up/down arrow keys to scroll to </span>****Ethernet****<span style="white-space: pre-wrap;"> or </span>****USB**** depending on how the printer is connected
6. Press Enter to select the correct setting
7. <span style="white-space: pre-wrap;">Unpause the printer, and choose </span>****Save Permanently in Active Config****.

The printer should now display the correct interface.

<p class="callout info"><span style="white-space: pre-wrap;">Follow this </span>[article](https://kb.simplerfid.com/books/hardware-readers-printers/page/printronix-what-needs-to-be-plugged-into-a-printronix-printer)<span style="white-space: pre-wrap;"> if you are not sure what needs to be plugged into a Printronix printer.</span></p>

# Printer Setup Instructions

## ****Set up your printer****

##### Watch the video corresponding to your printer model for setup instructions, then continue for instructions to install the Print Client.

##### ****Make sure you do both of these steps before your first onboarding call!****

### ****Desktop Printers****

#### ****Zebra Printer (ZD621R, ZD500R)****

<video controls="" style="width: 100%; max-width: 800px;"><source src="https://storage.googleapis.com/msgsndr/2ztu8COPyUXvKrxfxzBR/media/67dddb184bc20a23c609c048.mp4" type="video/mp4"></source></video>

---

#### ****Printronix Printer (T800)****

<video controls="" style="width: 100%; max-width: 800px;"><source src="https://storage.googleapis.com/msgsndr/2ztu8COPyUXvKrxfxzBR/media/67f69ebd4f87ea012bdf427a.mp4" type="video/mp4"></source></video>

### ****Industrial Printers****

#### ****Zebra Printer (ZT411, ZT410)****

<video controls="" style="width: 100%; max-width: 800px;"><source src="https://storage.googleapis.com/msgsndr/2ztu8COPyUXvKrxfxzBR/media/67dddb18d8aa9e9da6da8b79.mp4" type="video/mp4"></source></video>

---

#### ****Printronix Printer (T6000e)****

<video controls="" style="width: 100%; max-width: 800px;"><source src="https://storage.googleapis.com/msgsndr/2ztu8COPyUXvKrxfxzBR/media/67dddf9d0a772876a27805ae.mp4" type="video/mp4"></source></video>

---

#### ****Printronix Printer (T4000 series)****

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" src="https://www.youtube.com/embed/WuINpotOlMc?si=mB4dfFdY7YqKTmu0" style="width: 100%; max-width: 800px; aspect-ratio: 16 / 9;" title="YouTube video player" width="795"></iframe>

---

## ****Install the Print Client****

****{{@182}}****

# Printronix: How do I know if my printer is ready to print?

##### <span style="color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); white-space: pre-wrap;">You'll know the printer is ready to print when it displays "ONLINE" in the top-right corner of its screen and </span>isn't<span style="color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); white-space: pre-wrap;"> online on the web portal. If either of these conditions isn't met, you can usually resolve it by checking the </span>[Printer Offline](https://kb.simplerfid.com/books/support-troubleshooting/page/printer-offline)<span style="color: rgb(34, 34, 34); background-color: rgb(255, 255, 255); white-space: pre-wrap;"> troubleshooting steps.</span>

# Zebra: Updating Firmware

<span style="color: rgb(0, 0, 0);">The following article describes upgrading the firmware for Zebra printers.</span>

<p class="callout info"><span style="white-space: pre-wrap;">Download the latest firmware file for your printer from </span>[Zebra's website](https://www.zebra.com/us/en/support-downloads/printers.html). The download will be a .zip file, extract it to find the firmware file (.zpl).</p>

### ****Network Methods****

These methods are recommended over USB for reliability

#### ****Using cURL (cross-platform)****

<span style="white-space: pre-wrap;">Use </span>`<span class="editor-theme-code">curl</span>`<span style="white-space: pre-wrap;"> in your system terminal to send the firmware file directly to the printer:</span>

```bash
curl -T <path_to_firmware_file> ftp://<printer_ip_address>
```

# Zebra Printers: Loading Media & Ribbon

### ZD500R &amp; ZD621R

##### Ribbon &amp; Media

<iframe height="475" src="https://www.youtube.com/embed/6R697-_Nc_s?" width="848"></iframe>

### ZT410R &amp; ZT411R

##### Ribbon &amp; Media

<iframe height="470" src="https://www.youtube.com/embed/fJwHG10JYmo?" width="839"></iframe>

# Zebra: ZD500R: Manual Calibration

1. Press the button under the HOME symbol.
2. Use the left-right arrow keys to select TOOLS, then press ENTER.
3. Use the left-right arrow keys to navigate to MANUAL CALIBRATION, then press START.
    - The printer should now say LOAD BACKING, PRINTER PAUSED.
4. Open the printer, remove labels from the first three inches of backing. Roll the labels back so that the empty backing is directly over the media sensor. Make sure there is still some backing over the platen roller.  
    ![IMG_3025.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-08/scaled-1680-/VC8img-3025.jpg)<span style="white-space: pre-wrap;"> </span>![IMG_3024.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-08/scaled-1680-/uWsimg-3024.jpg)
5. Close the printer.
6. Press the Pause button to begin the calibration.
    - The printer will take a few seconds to measure the sensor through the empty backing.
7. When the printer says RELOAD ALL, press Pause again.
    - The printer will feed labels out until it identifies the gap successfully.
8. The manual calibration is now complete. Press the button under the HOME symbol twice to return to the main screen.

# Zebra: ZD500R: Calibrate from Printer's Interface

<p class="callout warning">****ATTENTION:****<span style="white-space: pre-wrap;"> We suggest </span>****first****<span style="white-space: pre-wrap;"> performing the </span>[calibration from the website](https://kb.simplerfid.com/books/software-web-portal/page/calibrate-from-the-web-portal). If the calibration fails, then follow these steps.</p>

### Step 1: Media Calibration

Hold the PAUSE + CANCEL buttons for 2 seconds to start the media calibration.

### Step 2: RFID Calibration

Press the menus ‘Home’ ([![zd500r home.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/zd500r-home.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/zd500r-home.png)) button. Navigate to the ‘RFID’ ([![zd500r rfid.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/zd500r-rfid.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/zd500r-rfid.png)<span style="white-space: pre-wrap;">) menu button and press the ‘Select’ ( </span>****—****<span style="white-space: pre-wrap;"> ) button.</span>

<span style="white-space: pre-wrap;">Use the </span>****Left**** <span style="white-space: pre-wrap;">and </span>****Right****<span style="white-space: pre-wrap;"> navigation arrows to browse to the RFID CALIBRATE procedure. Press the select button ( </span>****—**** <span style="white-space: pre-wrap;">) below the </span>****START****<span style="white-space: pre-wrap;"> on the lower right hand of the display.</span>

The printer will slowly feed a label while adjusting the location and RFID read/write communication settings for your chosen RFID tag/label.

The printer will feed an additional label in some cases when calibration has completed successfully with the display message reading: READY

At this point, you can open the printer and roll the excess labels back inside. Then, close the printer, unpause it, and you will be ready to print.

# Zebra: ZD500R: Alignment

#### Adjusting the vertical print position on your labels

<span style="white-space: pre-wrap;">From the main screen, press the </span>****Home****<span style="white-space: pre-wrap;"> button (house icon).</span>

[![1.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/1.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/1.jpg)

<span style="white-space: pre-wrap;">Select </span>****Settings****<span style="white-space: pre-wrap;"> (gear icon).</span>

[![2.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/2.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/2.jpg)

<span style="white-space: pre-wrap;">Use the </span>****right arrow****<span style="white-space: pre-wrap;"> on the navigation buttons until you reach </span>****LABEL TOP****.

[![3.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/6Lu3.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/6Lu3.jpg)

<span style="white-space: pre-wrap;">Use the </span>****up/down arrows****<span style="white-space: pre-wrap;"> to adjust the value:</span>

[![4.jpg](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/4.jpg)](https://kb.simplerfid.com/uploads/images/gallery/2025-06/4.jpg)

- <span style="white-space: pre-wrap;">Negative values move the print </span>****toward the top****<span style="white-space: pre-wrap;"> of the label.</span>
- <span style="white-space: pre-wrap;">Positive values move it </span>****away from the top****.
- <span style="white-space: pre-wrap;">Accepted range: </span>****–120 to 120****.

<p class="callout success"><span style="white-space: pre-wrap;">When you're done, press the </span>****Home****<span style="white-space: pre-wrap;"> button again. Your changes will be automatically saved.</span></p>

# Zebra: ZD500R: Reset to Factory Defaults

<span style="white-space: pre-wrap;">Turn off the printer using the switch on the back. </span>

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-05/scaled-1680-/sZoimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-05/sZoimage.png)

Press and hold FEED + PAUSE while turning on the printer.

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-05/scaled-1680-/Byzimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-05/Byzimage.png)

Continue holding FEED + PAUSE until the first control panel light turns off.

<p class="callout success">The printer configuration is now reset to the factory default values.</p>

# Zebra: ZD621R: Calibrate from Printer's Interface

<p class="callout warning">****ATTENTION:****<span style="white-space: pre-wrap;"> We suggest </span>****first****<span style="white-space: pre-wrap;"> performing the </span>[calibration from the website](https://kb.simplerfid.com/books/software-web-portal/page/calibrate-from-the-web-portal). If the calibration fails, then follow these steps.</p>

### Step 1: Media Calibration

First, make sure media is properly loaded, the printer cover is closed, and printer power is ON.

To perform a Media Calibration, press and hold PAUSE + CANCEL buttons for two seconds.

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/JmQimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/JmQimage.png)

### Step 2: RFID Calibration

<span style="white-space: pre-wrap;">From the printer's Home screen, press the </span>****Menu****<span style="white-space: pre-wrap;"> button:</span>

[![home screen.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/R9ahome-screen.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/R9ahome-screen.png)

<span style="white-space: pre-wrap;">Next, tap the </span>****RFID icon****<span style="white-space: pre-wrap;"> on the right side of the screen, then tap the </span>****RFID****<span style="white-space: pre-wrap;"> menu option:</span>

[![rfid menu.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/jTRrfid-menu.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/jTRrfid-menu.png)

<span style="white-space: pre-wrap;">Tap </span>****RFID Calibrate****:

[![rfid menu options.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/1Xjrfid-menu-options.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/1Xjrfid-menu-options.png)

<span style="white-space: pre-wrap;">Last, tap </span>****Start Calibration****<span style="white-space: pre-wrap;"> to perform the RFID calibration:</span>

[![start rfid calibration.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/9BFstart-rfid-calibration.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/9BFstart-rfid-calibration.png)

# Zebra: ZD621R: Alignment

Select ****Menu**** from the home screen  
[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/image.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/image.png)

<span style="white-space: pre-wrap;">Select the </span>****Print**** icon  
[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/6aqimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/6aqimage.png)

<span style="white-space: pre-wrap;">Select </span>****Label Position/Image Adjust****   
[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/OQAimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/OQAimage.png)

<span style="white-space: pre-wrap;">Select </span>****Vertical Label Offset**** <span style="white-space: pre-wrap;">or </span>****Horizontal Label Offset****  
[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/mtEimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/mtEimage.png)

<span style="white-space: pre-wrap;">5. </span>****Adjust**** <span style="white-space: pre-wrap;">the value (Accepted values: </span>****-120**** <span style="white-space: pre-wrap;">to </span>****120****)

<p class="callout info">****Vertical Label Offset:**** Lower numbers shift everything higher on the label face. Inversely, higher numbers shift everything farther down on the label face, by the specified number of dots.  
****Horizontal Label Offset:**** Lower numbers shift everything to the right on the label face. Inversely, higher numbers shift everything to the left on the label face, by the specified number of dots.</p>

# Zebra: ZD621R: Reset to Factory Defaults

After starting the printer, use the touchscreen to click "Menu"

[![home screen.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/home-screen.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/home-screen.png)

On the left side of the screen, click "Settings"

[![menu.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/menu.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/menu.png)

Scroll down and click "Restore Defaults"

Click on "Restore Printer" and accept the prompt

[![Restore Defaults.png](https://kb.simplerfid.com/uploads/images/gallery/2025-05/scaled-1680-/restore-defaults.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-05/restore-defaults.png)

This will reset the printer to factory defaults.

# Zebra: ZD621R: Adjust Darkness

1. Using your printer's touchscreen, navigate to Menu &gt; Printer (icon) &gt; Print Quality &gt; Darkness:  
    [![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-09/scaled-1680-/OYtimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2025-09/OYtimage.png)
2. Use the plus buttons, or slide the slider to increase or decrease the darkness setting.
3. If you are using resin ribbon, and you usually use wax, you will need to increase this value by at least 10.
4. The setting will be automatically applied; press the Home button to return to the Idle screen.

# Zebra: ZD621R: Setup Wireless Connection (Wi-Fi)

This setup guide ensures your printer is properly configured for network printing with secure WiFi connectivity.

---

## Prerequisites

Before starting the setup, please make sure that your station has the "Show network printers" option set in your Print Station settings. Contact your Manager if you need assistance.

---

## Connection Setup Steps

### 1. Launch Wizards

On the printer home screen, tap **Wizards**.

### 2. Select Connection

Tap **Connection** and then **Start Connection**.

### 3. Configure Network Settings

#### Wi-Fi Configuration

- **Select** *Wi-Fi* &gt; **Tap ✓**
- **Set** *IP Port* to `6101`
- **Set** *IP Alternate Port* to `9100` &gt; **Tap ✓**
- **Set** *Wired IP Protocol* to `All` &gt; **Tap ✓**

#### Wireless Network Settings

- **Set** the *country* &gt; **Tap** **✓**
- **Select** *WPA PSK* &gt; **Tap ✓**
- In *Pre-shared Key,* **enter** your WiFi password &gt; **Tap ✓**
- **Tap** *Set All* &gt; **Tap ✓**

#### Network Name and Protocol

- In *ESSID*, **set** your WiFi name &gt; **Tap ✓**

<p class="callout warning">**Note: Case sensitive - must match exactly as shown in other devices' WiFi lists.  
Example: `Wifi_Network_Name12345`**</p>

- **Set** *WiFi IP Protocol* to `All` &gt; **Tap ✓**

#### Bluetooth Configuration

- **Set** *Bluetooth On/Off* to `Off` &gt; **Tap ✓**
- **Set** *Bluetooth Discovery* to `Off` &gt; **Tap ✓**

#### Security Settings

- In *Friendly Name*, **Tap ✓**
- In *Security*, set value to `3` &gt; **Tap ✓**
- In *Authentication PIN*, &gt; **Tap ✓**
- In *Bluetooth Bonding*, **set** to `Off`

### 4. Complete Setup

**Tap** *End Wizard.*

## Verification

You should see the message: **"Connection Wizard Complete"**

After completion, observe the network indicator (right side of screen):

- Will display **red** for approximately 1 second
- Will then turn **green** (indicating successful connection)
- Printer should appear as **Online** in Simple RFID Website

[![image.png](https://kb.simplerfid.com/uploads/images/gallery/2026-02/scaled-1680-/Gjuimage.png)](https://kb.simplerfid.com/uploads/images/gallery/2026-02/Gjuimage.png)

# Zebra: ZT411R: Load Labels & Ribbon

[Watch this video](https://www.google.com/search?q=load+media+into+ZT411R+printer+zebra&rlz=1C1RXQR_enUS1050US1050&oq=load+media+into+ZT411R+printer+zebra&gs_lcrp=EgZjaHJvbWUyBggAEEUYOdIBCTEwNTE5ajBqN6gCALACAA&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:4f0ec10b,vid:qgcdmejldps,st:3)

# Zebra: ZT411R: Adjust Print Darkness

To adjust the print darkness on your ZT411 printer, take the following steps:

1. On the home screen of the printer, tap the **Menu** button
2. Tap the **Print** icon, then **Print Quality**, then select the **Darkness** option
3. Adjust the darkness setting using the slider or **+** and **-** buttons. 
    - The darkness setting ranges from 0 to **30**.
    - For **wax ribbon**, the recommended darkness setting is **10-15**.
    - For **resin ribbon**, the recommended darkness setting is **25-30**.
4. After adjusting the darkness, tap the **Home** button at the top-right of the screen to return to the home screen.

![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/cyGimage.png) ![image.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/scaled-1680-/clximage.png) ![zt411-adjust-darkness.png](https://kb.simplerfid.com/uploads/images/gallery/2025-06/zt411-adjust-darkness.png)

# Zebra: ZT410R: Load Media & Ribbon

[Watch this video](https://www.google.com/search?q=load+media+into+ZT411R+printer+zebra&rlz=1C1RXQR_enUS1050US1050&oq=load+media+into+ZT411R+printer+zebra&gs_lcrp=EgZjaHJvbWUyBggAEEUYOdIBCTEwNTE5ajBqN6gCALACAA&sourceid=chrome&ie=UTF-8#fpstate=ive&vld=cid:4f0ec10b,vid:qgcdmejldps,st:3)

# Zebra: ZT411R: RFID Calibration

<p class="callout warning">****ATTENTION:****<span style="color: rgb(106, 40, 2); white-space: pre-wrap;"> We suggest </span>****first****<span style="color: rgb(106, 40, 2); white-space: pre-wrap;"> performing the </span>[calibration from the website](https://kb.simplerfid.com/books/software-web-portal/page/calibrate-from-the-web-portal)<span style="color: rgb(106, 40, 2); background-color: rgb(254, 227, 211);">. If the calibration fails, then follow these steps.</span></p>

If the web calibration fails, please watch the video below to calibrate the RFID directly from the printer.

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" height="315" src="https://www.youtube.com/embed/CLq1eprzwyg?si=VfhdwzZEiUiDEt-t" title="YouTube video player" width="560"></iframe>

# Zebra: ZT410R: Calibrate

<p class="callout warning">****ATTENTION:****<span style="white-space: pre-wrap;"> We suggest </span>****first****<span style="white-space: pre-wrap;"> performing the </span>[calibration from the website](https://kb.simplerfid.com/books/software-web-portal/page/calibrate-from-the-web-portal). If the calibration fails, then follow these steps.</p>

To calibrate your printer directly from the printer follow the steps from this video:

<iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share" allowfullscreen="" height="315" src="https://www.youtube.com/embed/RUbyM4iwxGw?si=_gwSCjTfs07cLdht" title="YouTube video player" width="560"></iframe>

# Calibrate from the printer directly

****Step 1****<span style="white-space: pre-wrap;">. </span>  
[Identify the model of your printer](https://kb.simplerfid.com/books/hardware-readers-printers/page/identifying-your-printer-model)

****Step 2.****<span style="white-space: pre-wrap;"> </span>  
[Select the article for your corresponding printer](https://kb.simplerfid.com/books/printers)

****Step 3.****<span style="white-space: pre-wrap;"> </span>  
****Open**** <span style="white-space: pre-wrap;">the related </span>*****"Calibrate from the Printer's Interface"*****<span style="white-space: pre-wrap;"> article (e.g. </span>[<span style="white-space: pre-wrap;"> Printronix T800, T4000, T6000</span>](https://kb.simplerfid.com/books/hardware-readers-printers/page/printronix-calibration))

<p class="callout info">****Note****:  
<span style="white-space: pre-wrap;">Each printer has its own approach of calibrating it. </span>  
<span style="white-space: pre-wrap;">If you encounter any issues or have any questions, feel free to email us at </span><support@simplerfid.com><span style="white-space: pre-wrap;"> !</span></p>

# Fixed Readers

# Fixed Reader Installation and Setup Instructions

The following article outlines the steps to setting up a fixed reader within Simple RFID

<table id="bkmrk-rf-readerreader-conn" style="border-width: medium; border-style: none; border-color: currentcolor; border-image: initial; border-collapse: collapse; table-layout: fixed; width: 468pt;"><colgroup><col></col><col></col></colgroup><tbody><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(183, 183, 183); padding: 5pt; overflow: hidden; overflow-wrap: break-word;">- ****RF Reader****

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(183, 183, 183); padding: 5pt; overflow: hidden; overflow-wrap: break-word;"></td></tr><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXf21m9tyZNEjZRY7dqLIe7l9AC1Uxg8UxJikGRvdDJ6fC7rArH-54xL36lZIhKGOLg3r4UO9tldsr3pxwGhbwOk_DY72I7HPSJVhOb7n4GlRTH2aF5w-c5Vocpeh2O1EwTtKWqaDuPp7IcXJsUOLCmGZg?key=_YCvud6aKcY_xTZNWLw-WA)

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">****Reader connects to Antenna via Coax cable.****

****Reader can be powered via AC power adapter or PoE.****

</td></tr><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(153, 153, 153); padding: 5pt; overflow: hidden; overflow-wrap: break-word;">- ****Coax Cable****

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(153, 153, 153); padding: 5pt; overflow: hidden; overflow-wrap: break-word;"></td></tr><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdS1RR9ZObze_xov-_3C33pObPvp7veMC7MH-lsoiqv3q6mFqkKNzooviRAM-UvCj4QbR95E4boAePB0vBrFKwmvPU8sX1D9OZvdSivnBLnALSjmIrAPiiHrYCvW_QKjf2tIvC8L47Vc2Bn0NMfJlAucKo?key=_YCvud6aKcY_xTZNWLw-WA)

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">****Coax cable communicates radio signal from Antenna to Reader. Installer may cut and re-end the coax cable if needed.****

****IF INSTALLER BRINGS COAX:****

****(Needed cable length - Series)****

****5-20 Ft. -- LMR-195****

****25-45 Ft. -- LMR-240****

****50-100 Ft. -- LMR 400****

****Connectors\*:****

****MTI Antenna:SMA (male) to R-TNC (male)****

*****\*Connectors based upon antenna*****

</td></tr><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(183, 183, 183); padding: 5pt; overflow: hidden; overflow-wrap: break-word;">- ****Antenna****

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(183, 183, 183); padding: 5pt; overflow: hidden; overflow-wrap: break-word;"></td></tr><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXc-utor-TFt8UEBYCXHlrShaVbGthMNfSB8UxzEnMCd05ReJxq1g0mfj_CRtc4oVn4mEMBt4t_lUTHZBsvi5mhFltmQq-DMRS1kXXwPgF1WIn4MJwnu4hnSs9TEwAFftzIJuOIHsmxhVQdGC_fN7MA-CbA?key=_YCvud6aKcY_xTZNWLw-WA)

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">****Antennas connect to Impinj readers via coax cable. Antenna placement recommended at least 10’ from the product. Ensure that the face of the antenna points towards the products.****

</td></tr><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(183, 183, 183); padding: 5pt; overflow: hidden; overflow-wrap: break-word;">- ****Antenna Mount****

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(183, 183, 183); padding: 5pt; overflow: hidden; overflow-wrap: break-word;"></td></tr><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXelgTy1Yso-hRu6kvTY6hgMuzw-2f9UK9J_aK9qKh4UNvMjl09SZEQAGbnmxdaMKw2XjAoiJZOoOcRyRFC0IhCHu5ldDry0E3wZFwHL9B7Ok7k_dV_J65qa3-bmad4M-rEHRPxVpTGNtk4MK5lONypb448?key=_YCvud6aKcY_xTZNWLw-WA)

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">****Antenna mount provides various options for placement of antennas.****

</td></tr><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(183, 183, 183); padding: 5pt; overflow: hidden; overflow-wrap: break-word;">- ****AC Power****

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; background-color: rgb(183, 183, 183); padding: 5pt; overflow: hidden; overflow-wrap: break-word;"></td></tr><tr style="height: 0pt;"><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXdCPALi2eFiqJA4wnMk7CXemcOrfElng6err36ybpgFlF3Y7fc8dB5B69u2vQF-facBTZ4sSe9SwAX5Q13VUnDzZWK0JuqDg1WtsvsGmh1d7nguoV0D3coACl4dglE0nk5nzAtXlqpmRQdl09XEggI-0A?key=_YCvud6aKcY_xTZNWLw-WA)

</td><td style="border-width: 1pt; border-style: solid; border-color: rgb(0, 0, 0); vertical-align: top; padding: 5pt; overflow: hidden; overflow-wrap: break-word;">****Plugs into the Impinj reader to provide power. If the reader is mounted in an area with no AC power option the reader can be powered via PoE.****

</td></tr></tbody></table>

<u>****Not**** </u>****Included:****

- <span style="color: rgb(0, 0, 0); white-space: pre-wrap;">Ethernet Cable (Cat5/6) - This </span>

---

##### ****Install Simple RFID Print Client****

****Download and Install the Simple RFID Fixed Reader Client from Simple RFID****

- ****Open**** <span style="color: rgb(0, 0, 0); white-space: pre-wrap;">a web browser and navigate to web.simplerfid.com </span>
- ****Login****
- ****Go to**** <span style="color: rgb(0, 0, 0);">Settings (gear icon)</span>
- ****Select****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> Resources</span>
- ****Download**** <span style="color: rgb(0, 0, 0);">Fixed Reader Client</span>

****Confirm that you can see the device on the network****

---

##### ****Check reader availability on the network****

<span style="color: rgb(0, 0, 0);">You can check if the reader is accessible within the network, by accessing its</span> ****Web Interface****<span style="color: rgb(0, 0, 0);">:</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">1. a) </span>****Go to****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> </span>[<span style="color: rgb(0, 0, 0);">https://speedwayr-xx-yy-zz</span>](https://speedwayr-xx-yy-zz)<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> (or </span>[<span style="color: rgb(0, 0, 0);">https://speedwayr-xx-yy-zz.local</span>](https://speedwayr-xx-yy-zz.local)<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> if the reader is connected directly to the PC), </span>  
<span style="color: rgb(0, 0, 0);">where xx-yy-zz is the last three sections of the Speedway reader's MAC address.</span>  
 ****or****  
<span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> b) </span>****Enter**** <span style="color: rgb(0, 0, 0);">local network IP of your reader in the address bar (e.g. 192.168.1.5)</span>  
<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">2. </span>****Enter credentials:****  
****Login****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">: </span>`<span class="editor-theme-code">root</span>`  
****Password****<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">: </span>`<span class="editor-theme-code">impinj</span>`  
<span style="color: rgb(0, 0, 0);">(the password may not be shown as you type them)</span>

---

##### ****Set a static IP address on Impinj Speedway RAIN RFID reader****

<p class="callout info"><span style="white-space: pre-wrap;">Please note: </span>  
<span style="white-space: pre-wrap;">The reader has DHCP </span>  
Default IP of Reader 192.168.1.5</p>

<span style="color: rgb(0, 0, 0);">You may want to change the IP address of the Speedway reader from the default DHCP to a static address.</span>

1. ****Download**** <span style="color: rgb(0, 0, 0);">PuTTY from the link below, if you have not already done so:</span>  
    [<span style="color: rgb(0, 0, 0);">http://www.putty.org/</span>](http://www.putty.org/)
2. ****Launch**** <span style="color: rgb(0, 0, 0);">PuTTY. If prompted, run it as administrator.</span>
3. <span style="color: rgb(0, 0, 0); white-space: pre-wrap;">In "PuTTY Configuration" screen, </span>****follow**** <span style="color: rgb(0, 0, 0);">the appropriate steps depending on which port on the Speedway reader you are connected to:</span>  
      
    <span style="color: rgb(0, 0, 0); white-space: pre-wrap;">A) </span>****Connect**** <span style="color: rgb(0, 0, 0);">the Ethernet cable to the Ethernet port on the Speedway reader (not the Console port),</span>  
    <span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> A-1) </span>****Choose**** <span style="color: rgb(0, 0, 0);">"SSH" Connection type (default).</span>  
    <span style="color: rgb(0, 0, 0); white-space: pre-wrap;"> A-2) </span>****Enter**** <span style="color: rgb(0, 0, 0);">the Speedway reader's hostname in the "Host Name (or IP address)" field. The hostname for the Speedway reader is: speedwayr-xx-yy-zz where xx-yy-zz is the last three sections of the Speedway reader's MAC address.</span>

- ![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXewOe1k2_4JPDKcKEh8UjEWHNspGubbyM1gjz8Fy4K_2sE5tyhqCSvrYPL69mxrQFh_5J7YpVjw38woR365XvnfQ0ysdJ9KTFgwrLqqKf9d8RYKGP2fbTQsfxEFwqJl-uW_EeYRwBNr7Uhzv1rxP2pbtNU?key=_YCvud6aKcY_xTZNWLw-WA)

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); white-space: pre-wrap;">4. </span>****Click**** <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">the "Open" button.</span>

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); white-space: pre-wrap;">5. You should get an RShell login prompt. If you see a blank screen, </span>****hit**** <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">the "Enter" key once.</span>

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcrfVTtwdTMFVM0bCkp9djCkVcsu2ai1F2MA5KcoHBBcIumCMkyGYbYsmhzurKEN7o2TYMgsPxgUrB035S6Jnd7FbP2v7aY3pZhRyzmLlQRO1ILypWF2FoQNxQwyOlay59XQkDji3dIDrewZDMiiteMjmk?key=_YCvud6aKcY_xTZNWLw-WA)

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">6.</span> ****Type**** <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">the following login and password information:</span>

<p class="callout info">****Login****<span style="white-space: pre-wrap;">: </span>`<span class="editor-theme-code">root</span>`  
****Password****<span style="white-space: pre-wrap;">: </span>`<span class="editor-theme-code">impinj</span>`  
(the password may not be shown as you type them)</p>

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">7. Once you've successfully logged in, you will see something similar to the following. You are now logged into the reader's RShell interface.</span>

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXeWKflkm0c-H6eTWRkeZeCiSBqyH8zMQURPVDKd5kxjP6IyUmc7UNL6_BRqpNGZPMuOFYvI5SxIixa46H421cRrgA56zGaO7M12gG447LTm4q4GI67LTqNKu_Q-fvKf_ERbIOUUA_s0FTY_1NUPXpNXOIA?key=_YCvud6aKcY_xTZNWLw-WA)

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">8. To find out the Speedway reader's IP address, type the following at the RShell prompt:</span>

<span style="white-space: pre-wrap;"> &gt; </span>`<span class="editor-theme-code">show network summary</span>`

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">The results (as shown below) indicate a couple of things:</span>

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">a) ipAddressMode = 'Dynamic' means this Speedway reader is set to acquire its IP address via DHCP. If this Speedway reader was set to a static IP address, it would say 'Static'.</span>

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">b) ipAddress = '192.168.0.20' indicates this is the IP address for this Speedway reader.</span>

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcGt3yqLRA2lvW81iZ48s9D_Df-ewcu77Pg3htYeOnl0AbwSNepnsdjqNxFJIKHBMejmfUot9oIQno3NjGhfO83mVY-zmXUTlpW6Xz2kWNH-3QyaNPTDCjbhah4W7h2jfxKd_iWyXI-OzuQFIQ4Tjgg_mw?key=_YCvud6aKcY_xTZNWLw-WA)

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); white-space: pre-wrap;">9. To change the IP address, </span>****type**** <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">the following at the RShell prompt:</span>  
<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">a) To set the Speedway reader to DHCP:</span>  
  
 **&gt;* `<em class="editor-theme-code editor-theme-italic">config network ip dynamic</em>`*  
  
<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">b) To set the Speedway reader to a static IP address:</span>  
  
 **&gt;* `<em class="editor-theme-code editor-theme-italic">config network ip static xxx.xxx.xxx.xxx</em>`*  
**("xxx"s are values between 1 and 255. For example, "config network ip static 192.168.0.20")**  
  
<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">--</span>****or****<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">--</span>  
 **&gt;* `<em class="editor-theme-code editor-theme-italic">config network ip static xxx.xxx.xxx.xxx  xxx.xxx.xxx.xxx  xxx.xxx.xxx.xxx  xxx.xxx.xxx.xxx</em>`*

<p class="callout info">For example, if you type:  
<span style="white-space: pre-wrap;">&gt; </span>`<span class="editor-theme-code">config network ip static 192.168.0.20 255.255.255.0 192.168.0.1 192.168.0.255</span>`  
you are configuring the IP address, Netmask, Gateway, and Broadcast Address respectively, separated by a space character)</p>

<p class="callout info"><span style="white-space: pre-wrap;">NOTE: consult the </span>[RShell Reference Manual](https://support.impinj.com/hc/en-us/articles/202755298-Reader-Documentation)<span style="white-space: pre-wrap;"> for additional details.</span></p>

<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); white-space: pre-wrap;">10. To exit from the RShell interface, </span>****type**** <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">the following at the RShell prompt:</span>

<span style="color: rgb(0, 0, 0); white-space: pre-wrap;">&gt; </span>`<span class="editor-theme-code">exit</span>`

---

##### ****Notify Simple RFID that the Reader has been connected****

- ****Record**** <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">the name of the PC (This will allow Simple RFID)</span>
- ****Install**** <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">AnyDesk.com to allow remote access</span>
- - <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">If possible set a password for unattended access (as simple123)</span>
- ****Email**** <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); white-space: pre-wrap;">the PC name and AnyDesk ID to </span>[<u><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255);">support@simplerfid.com</span></u>](mailto:support@simplerfid.com)<span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); white-space: pre-wrap;"></span>

****\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_\_****

##### ****Verify Reader is Sending Data to Simple RFID****

- <span style="color: rgb(0, 0, 0); background-color: rgb(255, 255, 255);">After the reader is connected to the customers account you will need to Enable the reader</span>

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXcEZeBd2jkexS0FySVsmJNpEX9D57H8gELl5n2bFyJbCQWpPmkMw0lru3xO7jPirQlq69QWboBkXnIrTZXywdbxiTa3EoXWF7RdqaggAsbes4FRMoqdeTdBsizBnKUvYtB1MYzBmIUaoUhd8UnJkedvs-k?key=_YCvud6aKcY_xTZNWLw-WA)

[<u><span style="color: rgb(17, 85, 204); background-color: rgb(255, 255, 255);">https://support.impinj.com/hc/en-us/articles/202756488-Troubleshooting-Reader-Connectivity-Issues</span></u>](https://support.impinj.com/hc/en-us/articles/202756488-Troubleshooting-Reader-Connectivity-Issues)

# Fixed Reader Overview

<p class="callout info"><span style="white-space: pre-wrap;">Our </span>[Fixed Reader setup guide](https://kb.simplerfid.com/books/fixed-reader-setup/page/fixed-reader-installation-and-setup-instructions)<span style="white-space: pre-wrap;"> provides complete instructions on installing the Fixed Reader Client, configuring, and connecting to the web portal. </span></p>

<span style="white-space: pre-wrap;">After the fixed reader has been configured, if the reader goes offline you can restart it by </span>[restarting the services](https://kb.simplerfid.com/books/fixed-reader-issues/page/restart-fixed-reader-client).

<span style="white-space: pre-wrap;">Get the latest firmware from the Impinj website </span>[here](https://support.impinj.com/hc/en-us/articles/204383827-Latest-firmware-utilities-and-development-libraries-for-Speedway-readers-and-gateways).

# Restarting Fixed Reader Client

Install Print Client

## Restarting the Fixed Reader Client on the host PC can usually resolve issues related to fixed reader connectivity.

- From the HOST PC, type into the Windows start menu "Services."

  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hubfs/image-png-Mar-18-2022-08-31-35-40-PM.png)

- <span style="white-space: pre-wrap;">Then from the HOST PC Services page </span>

  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hubfs/image-png-Mar-18-2022-08-35-13-89-PM.png)

- Scroll down until you locate "SimpleRFID Fixed Reader Client" (The list is alphabetized)
- Click "SimpleRFID Fixed Reader Client"

  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hubfs/image-png-Mar-18-2022-08-42-35-23-PM.png)

- On the left, click "Restart."

  
![](https://kb.simplerfid.dev/HubSpot%202/support.simplerfid.com/hubfs/image-png-Mar-18-2022-08-59-43-57-PM.png)

<span style="white-space: pre-wrap;">After a few minutes, you should see your fixed reader back online. If the device is still offline, confirm that the host PC is connected to the internet, and contact </span><support@simplerfid.com>.

# Impinj xSpan - Update Firmware

<span style="white-space: pre-wrap;">To update the firmware on an Impinj xSpan reader, you can use either the Web UI or a USB flash drive. The </span>[Impinj Support Portal](https://support.impinj.com/hc/en-us/articles/202756178-Upgrade-Reader-Firmware-from-USB)<span style="white-space: pre-wrap;"> outlines both methods, including steps to download the firmware, prepare the USB drive, and initiate the upgrade. </span>

Method 1: Web UI

1. ****Connect to the reader's Web UI:****<span style="white-space: pre-wrap;"> Access the xSpan reader's web interface using a web browser and its IP address.</span>
2. ****Log in:****<span style="white-space: pre-wrap;"> If prompted, enter the administrator credentials.</span>
3. ****Navigate to the Firmware Upgrade section:****<span style="white-space: pre-wrap;"> Look for a section related to reader upgrades, firmware updates, or software updates.</span>
4. ****Browse and select the firmware file:****<span style="white-space: pre-wrap;"> Use the browse button to locate and select the .upg firmware file you downloaded.</span>
5. ****Initiate the upgrade:****<span style="white-space: pre-wrap;"> Click the upgrade or install button.</span>
6. ****Reboot the reader:****<span style="white-space: pre-wrap;"> Once the firmware upgrade is complete, reboot the reader to activate the new firmware. </span>

Method 2: USB Flash Drive

1. ****1. Prepare the USB drive:****  
    Format the USB drive to FAT32 and create the necessary directory structure: `impinj\\revolution\\upgrade\\images\\`.
2. ****2. Download the firmware:****  
    <span style="white-space: pre-wrap;">Place the firmware image file (.upg) within the </span>`<span class="editor-theme-code">images</span>`<span style="white-space: pre-wrap;"> folder on the USB drive.</span>
3. ****3. Connect the USB drive:****  
    Plug the USB drive into the xSpan reader's USB Host port while the reader is powered on.
4. ****4. Initiate the upgrade:****  
    The reader will automatically detect the firmware and begin the upgrade process.
5. ****5. Monitor the upgrade:****  
    The reader's power LED will flash amber during the upgrade and become solid green upon completion.
6. ****6. Reboot the reader:****  
    <span style="white-space: pre-wrap;">Manually reboot the reader to activate the new firmware. </span>

# Impinj xSpan - Troubleshooting Connection

The xSpan reader should by default have DHCP enabled, allowing you to connect via:

- `<span class="editor-theme-code">http://xspan-XX-XX-XX.local</span>`<span style="white-space: pre-wrap;"> (where the X values are the last 3 bytes of the MAC address)</span>
- `<span class="editor-theme-code">http://<ip-address></span>`
- <span style="white-space: pre-wrap;">username: </span>`<span class="editor-theme-code">root</span>`
- <span style="white-space: pre-wrap;">password: </span>`<span class="editor-theme-code">impinj</span>`

<span style="white-space: pre-wrap;">However, if you're unable to connect, DHCP may be disabled, in which case you need to connect to the device on its local link address (most likely </span>`<span class="editor-theme-code">169.254.1.1</span>`) and use RShell to enable DHCP.

1. Determine the reader's self-assigned IP address by pinging the hostname:
    - Windows (PowerShell):
        - `<span class="editor-theme-code">ping xSpan-XX-XX-XX.local</span>`
        - <span style="white-space: pre-wrap;">You should see something like this: </span>`<span class="editor-theme-code">Pinging xSpan-13-68-53.local [fe80::216:25ff:fe13:6853]%11 with 32 bytes of data:</span>`
        - The address in \[brackets\] is the address of the reader.
    - macOS (Terminal):
        - `<span class="editor-theme-code">ping -c 1 xspan-XX-XX-XX.local</span>`
        - <span style="white-space: pre-wrap;">You should see something like this: </span>`<span class="editor-theme-code">PING xspan-13-69-b9.local (169.254.1.1): 56 data bytes</span>`
        - The address in (parentheses) is the address of the reader.
2. Log in via ssh and enable DHCP using RShell:
    - `<span class="editor-theme-code">ssh root@<ip address></span>`
    - <span style="white-space: pre-wrap;">password: </span>`<span class="editor-theme-code">impinj</span>`
    - `<span class="editor-theme-code">> show network summary</span>`
        - <span style="white-space: pre-wrap;">You'll likely see </span>`<span class="editor-theme-code">ipAddressMode='Static'</span>`. This confirms that DHCP is disabled.
    - `<span class="editor-theme-code">> config network ip dynamic</span>`
        - This will enable DHCP and reboot automatically.

After completing these steps, you should be able to access the reader on your LAN.

# Impinj R220

<span style="white-space: pre-wrap;">The Impinj R220 is a two port reader designed for applications that require 2 antennas (or fewer), such as choke-points, overhead readers, or smart shelving. </span>

##### ****Updating Firmware****

<span style="white-space: pre-wrap;">To update the firmware on an Impinj Speedway Revolution R220 reader, you can use either the Web UI or a USB flash drive. The Web UI method involves connecting the reader to your network, logging in, and selecting the "Reader Upgrade" option to upload the firmware. The USB flash drive method requires formatting the drive to </span>[FAT](https://www.google.com/search?rlz=1C1RXQR_enUS1050US1050&cs=0&sca_esv=503f905593dc3832&q=FAT&sa=X&ved=2ahUKEwjFyMf7rduNAxWKJEQIHToHD-0QxccNegQICBAB&mstk=AUtExfBFqr1VfKB_TW8wrGJF9B5gee6zVSJ9RcE2ZT1wbdsXCTQAuPpAbrM0wQMG6JEuVt9NDj7tbEYogHwJAeF31Y2rvlmRqxaWQ_wI50IlLVET0JeHkxEwkd3aP5Y2xIgTS0Do73yZz0qQad35yRIJX_RBKPzOfyFjzyOB-DLW3bVekv4&csui=3)<span style="white-space: pre-wrap;">, placing the firmware file on the drive, and inserting it into the reader's USB HOST port. </span>

Web UI Method:

1. ****Connect to the reader's Web UI:****<span style="white-space: pre-wrap;"> You can access the Web UI by connecting your computer to the same network as the reader and accessing the reader's IP address in a web browser. The default IP address is typically http://169.254.1.1.</span>
2. ****Log in:****<span style="white-space: pre-wrap;"> Use the default credentials: username "root" and password "impinj".</span>
3. ****Navigate to Reader Upgrade:****<span style="white-space: pre-wrap;"> In the Web UI, locate and select the "Reader Upgrade" section.</span>
4. ****Upload the firmware:****<span style="white-space: pre-wrap;"> Browse for the firmware file on your computer and upload it.</span>
5. ****Upgrade and Reboot:****<span style="white-space: pre-wrap;"> Select the "Upgrade" button and then "Reboot" to apply the new firmware. </span>

USB Flash Drive Method:

1. ****Prepare the flash drive:****<span style="white-space: pre-wrap;"> Format the USB drive to the FAT file system and create the following folder structure: `impinj\\revolution\\upgrade\\images\\`.</span>
2. ****Place the firmware file:****<span style="white-space: pre-wrap;"> Download the firmware file and place it in the `impinj\\revolution\\upgrade\\images\\` folder on the flash drive.</span>
3. ****Insert the flash drive:****<span style="white-space: pre-wrap;"> Insert the flash drive into the reader's USB HOST port.</span>
4. ****Wait for the upgrade:****<span style="white-space: pre-wrap;"> The firmware will automatically upload to the reader.</span>
5. ****Reboot the reader:****<span style="white-space: pre-wrap;"> Manually reboot the reader to complete the firmware update. </span>

# Impinj R420

##### ****Update Firmware****

<span style="white-space: pre-wrap;">To update the firmware on an Impinj R420 reader, you can use either the Web UI or a USB flash drive. The Web UI method involves connecting to the reader's IP address, logging in with the default credentials, and selecting the "Reader Upgrade" section to upload the firmware file. Alternatively, you can format a USB flash drive to FAT, copy the firmware file to it, and insert it into the reader's USB HOST port, where it will automatically upload the firmware. </span>

Using the Web UI:

1. ****Connect to the Reader:****<span style="white-space: pre-wrap;"> Ensure the reader is powered and connected to your network. </span>
2. ****Locate the IP Address:****<span style="white-space: pre-wrap;"> Find the reader's IP address (it may be a default address like </span>`<span class="editor-theme-code">http://169.254.1.1</span>`<span style="white-space: pre-wrap;">). </span>
3. ****Log In:****<span style="white-space: pre-wrap;"> Access the reader's Web UI, and log in using the default credentials: username </span>`<span class="editor-theme-code">root</span>`<span style="white-space: pre-wrap;"> and password </span>`<span class="editor-theme-code">impinj</span>`<span style="white-space: pre-wrap;">. </span>
4. ****Select Reader Upgrade:****<span style="white-space: pre-wrap;"> Navigate to the "Reader Upgrade" section within the Web UI. </span>
5. ****Browse and Select:****<span style="white-space: pre-wrap;"> Click "Browse" to locate the firmware file (.upg) on your computer and select it. </span>
6. ****Upgrade and Reboot:****<span style="white-space: pre-wrap;"> Click "Upgrade" to start the upload. Once complete, click "Reboot" to apply the new firmware. </span>

Using a USB Flash Drive:

1. ****1. Format the Drive:****  
    Format a USB flash drive to FAT.
2. ****2. Copy Firmware:****  
    <span style="white-space: pre-wrap;">Download the firmware file (e.g., .upg) and place it on the flash drive, preferably in a directory structure like </span>`<span class="editor-theme-code">impinj\\revolution\\upgrade\\images\\</span>`.
3. ****3. Insert and Wait:****  
    Insert the flash drive into the reader's USB HOST port while the reader is powered on. The power LED will flash amber during the upload.
4. ****4. Reboot:****  
    <span style="white-space: pre-wrap;">Once the power LED turns solid green, manually reboot the reader to apply the new firmware. </span>

# Hardware Policy

All sales are final

<span style="white-space: pre-wrap;">TERMS &amp; CONDITIONS All Sales Final All purchases are non-refundable and final upon completion. No refunds will be issued under any circumstances. </span>

<span style="white-space: pre-wrap;">SOFTWARE Software as a Service (SaaS) Terms 1-Year Agreement – This agreement reflects a mutual investment, allowing both parties to fully benefit from setup, training, support, and long-term success. Service Period – Begins on the first day of account setup and continues for 12 months. Access – Onboarding materials and access instructions are provided upon payment. Invoicing &amp; Billing – An active payment method must be maintained for supply orders and invoiced charges. </span>

<span style="white-space: pre-wrap;">HARDWARE Hardware Requirements Handheld Reader – Requires an Android or iOS smartphone/tablet. RFID Printer – Requires a Windows OS host to run the Print Client. Hardware Warranty Coverage – One-year manufacturers warranty for defects in materials or workmanship affecting functionality. </span>

Exclusions – Does not cover damage from misuse, accidents, negligence, modifications, or normal wear and tear. Customer Responsibility – Maintenance of printheads, platen rollers, and batteries. Regular firmware updates required. Extended Warranty – Additional coverage for up to three years available for purchase.

RFID MEDIA (Labels, Ribbons, RFID Tags) Safeguards Verification – Customers must verify labels are printed and encoded correctly before applying them to products. Regular Checks – Inspect for label shifting during large print jobs and calibrate printers daily or when media changes. Support &amp; Liability Simple RFID does not support media purchased from other providers. Not liable for voided labels, printing/encoding errors, poor print quality, inventory discrepancies, or related losses. Following safeguards helps prevent these issues.

# POS (Point of Sale) Readers

# Loss Prevention Portals